QAntas Intern

3 weeks ago

Melbourne, Australia Hatch Full time

** This role is at Qantas Group (not for Hatch)**

Hatch is supporting Qantas Group to find a great Qantas Technical Administration & Account Management Internship 2023 to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Qantas Group.

**About the role at Qantas Group**

This position is primarily responsible for the administration and support of key accounts within the Vii business, which sits under the Qantas Loyalty Group. Working with a Team of Gift Card Administrators, you will be responsible for the day to day operations of our Gift Card and Loyalty Programs. A typical day will include answering escalated customer service enquiries from the Contact Centre, responding to client enquiries and requests, running reports, configuring program parameters, troubleshooting technical issues and inquiries and reconciling data and financial accounts. Working with assigned Senior Account Managers, you will also be responsible for assisting them in their day to day management of key accounts, as well as working on projects and other ad hoc tasks.

**Seniority**
- Entry Level (including Interns/Graduates) - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Core Responsibilities**
- Issue Identification and Improvement - Identify and escalate issues, and suggest improvements to the development team
- Technical Incident Resolution - Analyze and resolve technical and functional product issues for internal and external customers

**Strengths**
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Problem Solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Qantas Group.
- We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone._

**Job Type**: Internship

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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