Retail Shop Manager

**APPLICATION PACK
**POSITION DETAILS**

**Reference No **34303

**Title **Retail Shop Manager

**Classification **APS Level 6

**Employment Type** Ongoing / Non-ongoing

**Working Hours **Full Time (37hours 30minutes) per week

**Salary **$90,199 - $101,022 + 15.4% Superannuation

Development, Marketing, Communications and
**Section**

Commercial

**Team **Commercial

Australian Citizen + security clearance (after
**Eligibility**

commencement)

**Contact Officer **Karen Pittar (02) 6270 8106

**Opening Date **Wednesday 1 May 2024

**Closing Date **Wednesday 15 May 2024

This is an ongoing opportunity.

selection process and the pool may be used to fill similar
ongoing or non-ongoing roles. Non-ongoing vacancies filled

**Special Note **from a merit pool may be offered as a specified term.
shared with other Australian Public Service (APS) agencies
looking to fill similar roles.

**ABOUT US**

The Museum of Australian Democracy (MoAD) at Old Parliament House is located inside a heritage-listed
building that was once home to Australia's Parliament (1927 to 1988).
True to our building’s original brief, we provide a ‘people’s place’, where big ideas are explored.

We share the story of Australia's democracy through exhibitions, events and education programs, as well as

through our rich online collection of stories, objects and resources.

At MoAD, we celebrate the Australian democratic journey. We seek to provoke thought and inspire

conversation by sharing stories and objects that played a part in shaping the nation as it is today.

Careers at MoAD are varied, from exhibition curators, heritage officers and learning facilitators, through to

digital producers, finance officers and IT specialists. We're a small team, working in a dynamic environment,

sharing our democratic and political history in a heritage-listed building.

MoAD is an inclusive and rewarding workplace that values the contributions of all our staff. We encourage

and LGBTQIA+ people. We are committed to a safe and supportive workplace which includes flexible working

practices.

and conditions of employment in the OPH Enterprise Agreement 2024-27

**POSITION DETAILS**

MoAD is seeking an experienced, energetic, and passionate retail manager with creative vision to lead the
growth of their retail shop both onsite and through e-commerce to reflect the work of broader institution.

This position is responsible for all aspects of the MoAD retail shop including purchasing, merchandising, point
of sale management, inventory control, reconciliation, and management of rostered shop staff.

The role requires a commitment to ensuring our visitors and external stakeholders have an excellent
experience by creating a friendly and welcoming environment while working in close coordination with all
teams within MoAD.

fill similar ongoing or non-ongoing roles. Non-ongoing vacancies filled from a merit pool may be offered as a
Public Service (APS) agencies looking to fill similar roles.

**DUTIES
**Under the direction of the Head of Development, Marketing, Communications and Commercial and the
Development Manager, the Retail Shop Manager will be required to:

- Be responsible for all aspects of inventory, supplies, purchasing, inventory control and merchandising

both onsite and e-commerce.
- Oversee daily operations and sales reconciliation within POS system, tracking/deposits.
- Train, inspire and support Museum Experience Officers with shop operational aspects (e.g. point of sale,

merchandising, sales targets).
- In conjunction with the Development and Partnerships team, prepare an annual budget, business plan,

monitor sales trends, and track monthly sales figures.
- Work with the Marketing team to establish appropriate promotions, advertising, print, web, and social

media material.
- Maintain excellent relationships with local, regional, and nationally located wholesalers and stockists.
- Enter and track merchandise for reorder or sales trends and prepare analytics using POS system.
- Manage displays and promotions including seasonal/holiday promotions and collaborative opportunities

with MoAD programming, learning and events.
- Create a suite of MoAD branded merchandise as well as a specific line of First Nations products.

**OUR IDEAL CANDIDATE**
- Experience in retail management or buying roles including bespoke product development, preferably

in the cultural sector.
- Proven history of developing and maintaining effective relationships with suppliers and trade partners.

MoAD
- Commercial acumen with the ability to produce and use detailed analytics to drive sales and opera
- tions and meet targets, this includes a working knowledge of sales and stock control systems.
- Ability to work independently with excellent interpersonal and strong customer service skills, with

demonstrated experience of working collaboratively in a busy team environment.
- Demonstrated organisational, management and computer skills using MS Office, adept in the