Functional Consultant

4 days ago

Melbourne, Australia DWS Full time

IT & Telecomms
- Consultant - ERP / Supply Chain
- Melbourne
- Permanent / Full Time

**21/3/2024**
- Functional Consultant experience within an enterprise SF Ecosystem
- Great salary, Career progression, paid training/certifications, worklife balance
- Join DWS; a leading IT Consultancy, and part of HCLTech

DWS is seeking **Functional Salesforce Consultants** to join our Salesforce practice & take responsibility for the overall functional implementation and usability of our systems. Working with our key stakeholders to gather, analyse and interpret requirements into working solutions & user-stories, as well as perform system configuration such as reports & dashboards when required.

**Type**:Permanent, full time
- **Start**:ASAP
- **Where**: Melbourne CBD
- **Style**: Hybrid (3-4 days in the office per week)
- **Salary**:up to $160K (including super)**What you'll be doing**:

- Analyse requirements & any information required as input into the user stories and solution design
- Document user stories & supporting documentation for requirements, specifications, business processes & recommendations, enough for the development & testing teams to perform their responsibilities
- Support the technical architect in the capture of non-functional requirements and then document them
- Support the solution architect in the overall solution design
- Active member of scrum team, supporting ceremonies as appropriate e.g., backlog grooming, showcases, stand-ups, retrospectives, etc.
- Participate in triage of defects & changes found during testing
- Answer queries from the other team members regarding requirements esp., developers, testers & change/comms
- Participate in testing & deployment verification where requested
- Manage & maintain a collaborative working relationship with clients & consistently deliver high-quality services
- Provides or contributes to solutions & logical designs that are: Robust; Fit for purpose; Cost effective; provided in a timely manner; Aligned with business directions and the enterprise architecture; and which protect & safeguard future business
- Provides traceability of requirements.
- Identifies risks, issues & dependencies in the development of the solution.
- Assists business areas with user acceptance test (UAT) plans & specifications.
- Conduct or contribute to presentations of the proposal or solution to business & stakeholders.

**_Essential Skills & Experience:_**
- At least 5 years’ experience in a Business Analysis or Functional Consultant role delivering enterprise sized Salesforce projects
- Skilled with technologies such as, Salesforce, Miro, Visio, Jira, Confluence
- Minimum Salesforce certified preferred:

- Administrator
- Service Cloud Consultant
- Consistently write business correspondence that is professional, thoughtful, effective, and grammatically correct
- Prioritize multiple tasks effectively
- Strong ability to understand stakeholder needs & pain points, facilitate deep discussions & challenge status quo
- Expert presentation & communication skills to both create & deliver quality presentations & demos to a broad audience including Business stakeholders & technical teams
- Ability to influence others as a thought leader & SME on the Salesforce platform
- Experience in hybrid Agile delivery life cycles, with the ability to structure requirements into logical epics & write high quality user stories
- A pro-active personality, with a can-do attitude
- Strong analytical skills
- Available & responsive to question, clarifications & instructions
- Ability to tailor communication to multiple audiences with different skill levels
- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

**Working at DWS offers you**:

- Ongoing professional & career development
- Paid learning & certifications (chosen entirely by you), with completion bonuses
- Corporate discounts on a range of services & products, including health insurance, gym memberships, Apple products & much much more

**About Us**:

- Ready for a new challenge? Click** APPLY now**- No agencies please - our in-house talent acquisition team have this covered._

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