Roster Coordinator Vietnamese Speaking

**Company description**

One goal, one passion. Our aim is to provide specifically tailored plans based on individual needs. We understand there is no one size fits all approach and strive to better understand our clients' needs through better communication.

All Home Caring Services provide a unique set of practical supports to people of all ages. They go beyond meeting just physical needs but can also uplift the quality of life for people with disability, and their loved ones.

We employ a multicultural and diverse workforce.

**Position overview**:
The Rostering Coordinator ensures smooth and effective scheduling and coordination of Support Workers in order to meet client needs. They will plan, schedule and coordinate rosters to provide high-quality care and support to clients. The role will work closely with clients and Support Workers and a regular basis.

**Key Responsibilities**:

- Schedule support workers to complete rostered services in accordance with client preferences, business rostering rules, Home Care Package (HCP) Guidelines and SCHADs Award.
- Rosters are communicated to staff and case managers to ensure efficient and reliable delivery of services and charges.
- Arrange temporary support workers to cover the one-off shifts on behalf of case managers.
- Monitor and report any changes to clients, uncharacteristic or high-risk behaviours, and/or concerns regarding the client’s physical or emotional status or living environment to the client’s Case Manager.
- Ensure all service changes are accurately documented at the time of the change.
- Participate in the onboarding and induction of new employees.
- Rotating on call.

**Skills and Competences**:

- Have experience in Age care and NDIS is advantage.
- Previous Roster Coordinator experience, from a similar industry is highly regarded but not essential.
- Native Vietnamese speaker and can communicate by English.
- Strong negotiation/influencing/relationship management skills.
- Ability to work effectively in a dynamic/multi priority environment.
- Excellent attention to detail
- Proficient with Microsoft Office products, notably Microsoft Excel
- Excellent organization and time management skills
- Excellent verbal and written communication skills
- Reliable and flexible with the ability to work variable hours if required.

**Benefits**:

- Full time permanent role
- Healthy and inclusive work environment.
- Opportunity for growth and upskilling.

Pay: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- What language can you speak?

**Experience**:

- Rostering: 1 year (required)

Work Location: In person