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Veterans' Home Care Assessment Agency Assessor

2 months ago

Blackburn, Australia Benetas Full time

**Join our expanding team in Veterans' Home Care in a leading not-for-profit, values based organisation**:

- **Great supportive working environment and salary packaging benefits**:

- **Flexible working arrangements**

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you’ll be part of a diverse, engaging, and collaborative culture that is guided by our values of respect, responsibility, community, and spirit. Join us and make a difference
- We have an exciting opportunity for an Assessor in the Veterans’ Home Care based in Blackburn. You will be part of our supportive team in Veterans’ Home Care in a part-time or full-time role.
- You’ll have the chance to work independently whilst being part of a trusted team of people, who provide high quality support to eligible members of the Veteran community whilst adhering to the Department of Veterans Affairs VHC Guidelines. You’ll also play a crucial role in enhancing our Veteran's experience through empathy, warmth, understanding, and kindness. You’ll engage in meaningful work where you have the opportunity to provide exceptional customer service.
- Don’t miss out on the opportunity to care for our 8,000 Veterans Every day, you will touch the lives of those you care for and their families. And, along the way cherish small moments and celebrate life stories.

**Your day to day activities include**:

- Understand the VHC program parameters and be able to communicate this to client’s families, service providers, and a range of health professionals
- Manage inbound and outbound calls from Veterans, and their families/representatives, service providers, and the Department of Veterans Affairs
- Conduct assessments and reviews to identify any special needs, specific goals, or desired outcomes to maximise independence
- Recommend appropriate VHC services and recommend other primary health, allied health or aged and community care services
- Accurately document all communication in DVA approved program

**To thrive in the role you will have**:

- Experience in assessment, care planning and service coordination
- Experience in the aged or community care sector of 2 years minimum
- Experience in working as a Personal Care Assistant (PCA) or Personal Care Worker (PCW)
- Experience in customer service, including a professional and courteous manner, and a collaborative ‘can do’ approach (desirable)
- Knowledge of the veteran community and the impact of military training/experiences on the client’s physical and mental health (desirable)
- Proficient, clear, and effective written and verbal English communication skills
- Use technology confidently, including Microsoft Office programs

**As a valued employee your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal &d entertainment benefits)
- A dedicated PCD team and learning culture put you in the driver’s seat of your ongoing professional and personal development

**Interested in applying**:

- Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us

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