Operations Manager

2 months ago

Melbourne Eastern Suburbs, Australia Hudson Australia Full time

Our client, a care and support services provider, is seeking an **Operations Manager** to join their team based in North Eastern suburbs of Melbourne.
- Opportunity to make a real difference in community.
- Work within a supportive and collaborative team.
- Competitive remuneration and excellent organisation culture

**About the role**:
Join our client, where they deliver exceptional service that truly enhances the lives of their participants. As the **Operations Manager, **you will oversee the Service Delivery structure, managing six direct reports and leading a vibrant team dedicated to operational excellence. We're seeking a hands-on leader who can drive business results while ensuring smooth day-to-day operations.

**Key Responsibilities**
- **Service Delivery & Operational Excellence**:

- Lead the service delivery team for smooth daily operations and high-quality outcomes.
- Support Service Delivery Leads and Managers in addressing challenges and escalations.
- Drive strategic direction and implement service delivery systems, policies, and processes.
- Act as the main operational contact during escalations in the absence of the Service Delivery Manager.
- Monitor performance and implement strategies for continuous improvement.
- **Compliance & Risk Management**:

- Align service delivery with compliance and operational efficiency standards.
- Maintain risk registers to identify and mitigate operational risks.
- **Safety & Regulatory Compliance**:

- Enforce safety regulations across all operational activities.
- Conduct regular safety audits and prepare necessary reports for regulatory bodies.
- **Feedback & Performance Management**:

- Oversee the feedback register for timely resolution of complaints and performance issues.
- Collaborate with leaders to coach team members and manage employee relations.
- **Continuous Improvement**:

- Evaluate service delivery data to identify areas for improvement.
- Lead initiatives to streamline processes and enhance service outcomes.
- **Stakeholder Engagement**:

- Liaise between the service delivery team and stakeholders for effective communication.
- Build strong relationships to foster collaboration and improve performance.

**Requirements**:

- Must be able to pass a police check.
- Valid NDIS Worker Screening Check
- Working With Children's Check (WWC)
- First Aid & CPR Certificate
- Australian Driver's License

**Skills & Experience**
- Proven leadership with strong track records in managing teams.
- Strong operational management experience, with a focus on process improvement.
- Knowledge of compliance and risk management, especially in health and safety.
- Excellent stakeholder management and relationship-building abilities.
- Experience in the disability sector or community services (preferred but not mandatory).
- Strong organisational skills and ability to manage competing priorities.
- Exceptional communication and people management skills.

**Why work for our client**
- Work for an organisation with true purpose
- Join a team dedicated to enriching the lives of participants, making a real difference every day.
- Experience a collaborative and inclusive work environment where leadership is hands-on and genuinely supportive.
- Enjoy a hybrid role with the flexibility to balance work.
- Experience a vibrant and supportive environment where collaboration, respect, and inclusivity are at the forefront.
- Benefit from opportunities for continuous learning and growth, helping you advance in your career.

  • Operations Management Specialist

    7 days ago

    Eastern Suburbs, Australia UGL Full time

    We are seeking a highly skilled Operations Management Specialist to join our team in Sydney. This is a permanent full-time opportunity with a market-leading services business.The ideal candidate will have extensive experience working in the Petrochemical, Oil & Gas, Marine or similar industries, with proven experience in operations management. Relevant...

  • Restaurant Operations Manager

    2 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the RoleWe are seeking a highly skilled Bistro Manager to join our team at Frontline Recruitment.This is a challenging and rewarding role that requires a strong focus on customer service, staff development, and operational efficiency.The successful candidate will have a proven track record in hospitality management, excellent leadership skills, and a...

  • Landscape Operations Manager

    4 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the RoleThis is a challenging and rewarding opportunity for an experienced Landscape Operations Leader to join our client's team. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the business, including managing multiple projects simultaneously, allocating work to staff, and ensuring the...

  • Gaming Operations Manager

    4 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    Job Summary:We are seeking an experienced and skilled Gaming Operations Manager to join our team at Frontline Recruitment. As an Assistant Venue Manager, you will play a vital role in ensuring the smooth operations of the Hotel and Bistro, with a specific focus on managing our gaming facilities.Key Responsibilities:Supervise and manage gaming within the...

  • Landscape Operations Manager

    4 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the RoleThis is a fantastic opportunity to join a well-established and reputable company in the horticultural industry. As a Landscape Operations Leader, you will be responsible for managing multiple projects simultaneously, allocating work to staff, and ensuring the delivery of high-quality results. You will have significant experience in landscaping,...

  • Hotel Operations Manager

    5 days ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    We are seeking a seasoned professional to join our team as an Assistant Venue Manager.As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our hotel and bistro facilities.Your primary responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing...

  • Operational Management Expert

    3 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the OpportunityWe are seeking an experienced Operational Management Expert to join our team as a Training Area Operations Specialist. This role offers a unique opportunity to develop your skills and progress your career in a dynamic and innovative environment.About the RoleOperational Excellence: Oversee the daily operations of multiple locations,...

  • Bistro Operations Manager

    3 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    Bistro Manager Position OverviewFrontline Recruitment seeks a skilled Bistro Manager to lead a dynamic team in a fast-paced hospitality environment.About the RoleWe are looking for a motivated and experienced Bistro Manager to oversee the smooth operation of our bistro. As a key member of our team, you will be responsible for ensuring exceptional customer...

  • Landscaping Operations Manager

    4 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the Role:We are seeking an experienced Landscape Operations Leader to join our client\'s team. As a key member of the leadership team, you will be responsible for managing multiple jobs simultaneously, allocating work to staff, and providing exceptional customer service.Key Responsibilities:Preparation of quotations and estimations for landscaping...

  • Operations Manager

    3 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the RoleWe are seeking an experienced Senior Store Manager to take on the challenge of leading our operations in the tech and entertainment sector. As an Area Operations Manager, you will be responsible for overseeing the daily operations of multiple locations, ensuring efficiency, team cohesion, and a consistent brand experience.Key...

  • Operations Manager

    4 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the RoleWe are seeking an experienced Senior Store Manager to join our team as an Area Operations Manager. This innovative retailer specialises in the trade and resale of quality tech and entertainment products, having seen great success internationally and across Australia.As an Area Operations Manager, you will oversee the daily operations of...

  • Senior Facilities Operations Manager

    1 week ago

    Eastern Suburbs, Australia Fitness and Lifestyle Group Full time

    Estimated salary: $120,000 - $150,000 per annumAbout the RoleWe are seeking a highly experienced and motivated Senior Facilities Operations Manager to join our team in VIC. As a key member of our operations team, you will be responsible for managing a team of internal technicians to ensure timely and cost-effective distribution of facilities support across...

  • Financial Operations Manager

    1 week ago

    Eastern Suburbs, Australia Page Executive Full time

    **About Our Client**We are Page Executive, an Australian business with a passion for knowledge and innovation in our industry. We are renowned for quality and excellence in our product offerings and are now seeking to invest in our corporate support structures to ensure business sustainability.**Job Overview**The Financial Controller will be responsible for...

  • Experience Venue Operations Manager

    3 days ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    As a leading hospitality group, Frontline Recruitment is committed to delivering exceptional guest experiences across multiple venues in Victoria. We are seeking an experienced Assistant Venue Manager to join our team and contribute to the success of our Hotel and Bistro operations.About the RoleThis is an exciting opportunity for a highly motivated and...

  • Landscape Operations Manager

    2 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the CompanyOur client is a leading horticultural professional with over 50 years of experience in constructing, maintaining and renovating diverse range of projects for sports fields, racing and landscape industry.The company delivers complex sports turf projects on time, budget and with no compromise to quality or turf health. They also offer a wide...

  • Gaming Venue Operations Manager

    2 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    Senior Assistant Venue Manager OpportunityWe are seeking an experienced and customer-focused Senior Assistant Venue Manager to join our team in Croydon. As a key member of the operations team, you will play a vital role in ensuring the smooth delivery of gaming facilities and exceptional guest experiences.About UsOur company is a well-known, family-owned...

  • Senior Venue Operations Manager

    3 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the Role:The Senior Assistant Venue Manager will oversee the gaming facilities, ensuring compliance with regulations and providing exceptional customer service.Key Responsibilities:Manage gaming room operations, maintaining compliance with regulations and industry standards.Supervise and train gaming staff to deliver outstanding customer...

  • Game Operations Manager

    5 days ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    About the RoleAs a seasoned gaming professional, you will play a pivotal role in overseeing the smooth operation of our gaming facilities at Frontline Recruitment.Key ResponsibilitiesManage and supervise gaming activities within the establishment, ensuring strict adherence to all relevant regulations and guidelines.Maintain gaming equipment and facilities to...

  • Dynamic Gaming Operations Manager

    5 days ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    Job SummaryAn exciting opportunity has arisen for an experienced and skilled Gaming Operations Manager to join our team at Frontline Recruitment.

  • Senior Retail Operations Manager

    2 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    Job SummaryWe are seeking a highly experienced and results-driven Senior Retail Operations Manager to lead our multi-site fashion business at Westfield Doncaster.