Outpatient Central Services Manager

4 weeks ago


Hobart, Australia Tasmanian Government Full time

Department of Health

Policy, Purchasing, Performance & Reform

PPPR - Health Planning

Applications must be submitted by Sunday 09 June, 2024 11:55 PM

**Position details**:
**Applications close**:

- Sunday 9 June, 2024 11:55 PM AEST**Award/Classification**:

- Health and Human Services (Tasmanian State Service) Award, General Stream, Band 6**Employment type**:

- Full Time**Region**:

- South**Location**:

- 4/22 Elizabeth St, Hobart**Job description**:

- An exciting opportunity to provide effective leadership and advice to the Outpatient Central Services team.Provide effective leadership and advice in relation to operational processes, information management and seek to identify opportunities to drive improvements in administrative processes that support the effective and efficient administrative function of the Outpatient Central Services team.

Provide high-level support and advice in relation to business processes and administrative functions to the Nursing Director Statewide Outpatient Services and members of the Outpatient Transformation Program team, as well as providing leadership, management, advice and support to the administrative team and outpatient managers across the state, ensuring the continuity and conformity of service delivery standards and new administrative support services processes by monitoring outcomes.

**The Role**
- Manage the administrative staff for the Outpatient Central Services team while supporting sound and innovative business processes associated with the workload.
- Undertake periodic review of clerical procedures to ensure innovation and best practices are maintained to provide compliance with legislation, Agency and Department of Health (DoH) policy requirements.
- Develop and implement policies and procedures, in line with agency strategic direction, that relate to the administrative aspects of the Outpatient Central Services. Ensure all data is accurate in accordance with state and national data requirements. Undertake all aspects of the role (including report generation) from all IT systems and phone systems utilised within the Outpatient Central Services.
- Liaise with key clinical staff over the provision of appropriate and/or available human resources to support ongoing administrative workload. In consultation, develop succession planning and downtime contingency protocols for planned and/or urgent appointment scheduling amendments.
- As a key member of the Outpatient Transformation Program team, provides advice, support and innovation on business processes and administrative for all outpatient clinics statewide and Outpatient Central Services.
- Develop, establish and maintain effective communication systems and collaborative relationships with stakeholders across the Agency, ensuring the effective and efficient flow of information and high-quality administrative services is provided by the Outpatient Central Services team.

Note: - Please refer to the

**Applicant Guide**

**For more information**

Dennis Leo

Position: Project Nurse, Outpatient Transformation Program
Phone: 0429 135 787

**Important information**
- The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives._



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