IT Technician

Central Location: Osborne Park Office
- Great opportunity build your career with a large diverse company
- Contribute to a successful and growing part of the business

**About the Role**
As a key member of the Service Desk Team, you will be responsible for representing IT Services, by providing dedicated Level 1 / 2 Technician Support to the internal business. No one day will be the same as you support a growing organisation with a focus on continuous improvement.

Reporting to the Desktop Lead, you will work closely with our Applications, Service Desk, Asset, and Infrastructure teams to ensure a high level of support is provided to our customers.

**This is a diverse role with varied responsibilities, including, but not limited to**:

- Troubleshooting and resolving tickets that are received within the Service Desk.
- Manage ticket queues and prioritise effectively.
- Work closely together with the Asset Services team to assist with the deployment and relocation of hardware.
- Plan, schedule and perform recurring tasks.
- Communicate consistently and clearly with our users and colleagues
- Prioritize tasks to achieve the goals and objectives of the business.
- Software installation, management, and support
- Onboarding and offboarding of BGC users
- Represent IT Services, by providing dedicated on-site field support 4 - 5 days per week.

**To be successful in the role we are looking for**:
To be successful in this role, you’ll have excellent customer service skills, with the ability to identify and address problems in a fast-paced environment. You will also have the following:

- Tertiary qualification and / or strong and relevant industry certifications
- Demonstrated experience working in a customer service focused position
- Strong knowledge of IT related hardware and software
- A minimum of 1 year experience in a similar role
- The willingness and ability to take initiative and identify opportunities for improvement
- Experience with Microsoft Office, ticketing systems, and phone-based support
- A motivated team player with a can-do attitude who is supportive of their peers
- WA Drivers Licence

**What we offer**
Backed by over 60 years of experience in the building industry, BGC covers everything from manufacturing through to construction. With integrated businesses across residential construction, commercial construction, and manufacturing, we work towards building a better future where all communities can thrive.

We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support. At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including
- In-house BGC discounts
- Employee Assistant Program
- Corporate discounts on superannuation and health benefit funds including Bupa, HBF, HIF and IOOF
- Vehicle discounts partnering with AHG

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