Service Coordinator

2 months ago

Belmont, Australia Coates Full time

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
The internal position title for this role is a Service Coordinator
**(based in Belmont)**. Reporting to the Regional Service Manager in Belmont, as the Service Coordinator you will be working in conjunction with our Major Repairs workshop in Belmont to schedule repairs and outsource to Contractors where required. You may also find yourself having to source repair advice over the phone in those times to assist our mechanics.
- Assigning daily service tasks and coordinating major repairs with our Workshop and External suppliers / contractors
- Coordinates major repairs and damage charges with Workshops and Branch Managers
- Ensure the team is equipped with appropriate stock levels of spare parts to enable on site repairs; identify required parts online and on manuals and order as required.
- Assist with maintenance demands and budget requirements
- Liaising with Asset Services team to prioritise works based on hire demands
- Drive service efficiency and improvement project initiatives through the workshop teams, suppliers and contractors

**About you**:
You may have run a workshop, a mechanical trade team, or supervised field service staff in the past. Or you may be fantastic at organising an efficient breakdown service. Either skill set will also require:

- Mechanical aptitude
- Intermediate computer skills (particularly MS Excel and Word)
- An ability to self-manage your own time and workload accordingly
- The need to be detail and process orientated, able to understand maintenance processes and document them for our records.
- An appreciation of (or understanding of) the legal requirements (compliance) for servicing plant and equipment.

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you.

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