Technical Manager

4 weeks ago


Melbourne, Australia Allianz Australia Full time

**Technical Manager - Personal Injury | VIC - Melbourne**
- Fulltime Permanent opportunity to join a global company
- Support and educate the claims support team on technical matters
- Become part of a specialist team in the Vic Personal Injury division and feel empowered to make a positive impact

**Want to be someone who is influential in administering the most technical aspects of workers compensation, whilst developing & supporting team members.**

As the Technical Manager in our Melbourne based Personal Injury Claims Support Team, you will be part of a specialised team, responsible for supporting the business with technical claims management processes. You will provide technical support to ensure the team are being supported, provide feedback to assist with further development, manage complex queries and to ensure business's compliance and regulatory obligations, financial and service objectives are achieved.

**You'll be responsible for**:

- Providing technical and strategic advice to claims support officers and if required customers of Allianz.
- Supporting the development of claims support officers and their queries regarding processes, legislation and workload
- Maintain accountability for all procedures, including management of complex queries
- Assisting the claims support team to understand technical and operational processes, legislation, guidelines and contractual requirements in order to drive performance improvement and to keep the teams up to date on expectations and changes.
- Establishing and maintaining strong relationships with team members, customers and third parties to provide a high level of customer service by focusing on delivering solutions that meet internal / external customer needs and expectations.
- Contribute to the engagement level of the team by role modelling the appropriate behaviours and in participating and engaging others in business discussions.
- Identifying and implementing opportunities to improve operational controls and processes.

**Important to your success**:

- Case management experience in Workers Compensation or a Personal Injury scheme.
- Significant experience in managing technical claims / situations in Workers Compensation.
- Comprehensive knowledge of Victorian Workers Compensation legislation and regulations.
- Understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
- Ability to build effective relationships internally and externally with internal and external customers
- Technical proficiency with systems, software, databases, reporting and communication tools including ACCtion & Novus

**What's on offer?**
- Future-proof your career by developing skills to unlock career opportunities you didn't think possible. This role maybe the next step towards a higher leadership position.
- When you grow, we grow - that's why no-one will get in your way of how far, wide, or high you want to push your career.
- A fun, positive & supportive team environment; we work together to achieve great results

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is one of the most trusted insurance and asset management companies in the world.

**Job Level**:
Professional

**Location**:

- Melbourne, VIC, AU, 3000**Available until**:
02/06/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
26672



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