Head of Academy

5 months ago

Melbourne, Australia Gro Clinics Australia Full time

Are you ready to shape the future of clinical training and drive excellence in a rapidly growing industry? Join **Gro Clinics **as the **Head of Academy** and lead our mission to create a world-class training platform and program that sets new standards in hair transplant education.

**Your Role**

As the Head of Academy, you will be responsible for spearheading the development of Gro's clinical training into a premier academy, ensuring that our workforce remains resilient and our competitive edge is sharpened. Your primary focus will be to create, manage, and oversee the delivery of comprehensive clinical training programs. You will work closely with internal stakeholders, from doctors and nurses to the executive team, as well as external clients and suppliers.
- Lead Gro Academy's evolution into a world-class clinical training hub.
- Develop and curate engaging training content, including e-learning modules, guides, videos, and other learning materials.
- Plan and execute training programs, ensuring timely and budget-conscious delivery.
- Drive change in the training structure to align with business growth and service excellence goals.
- Guarantee high-quality induction and onboarding experiences for new appointments.
- Collaborate with Practice Managers, training doctors, and the sales team to facilitate Academy sessions.
- Mentor and support the doctors-in-training, nurses, and assistants with effective coaching techniques.
- Analyse and refine the training methods based on feedback and effectiveness assessment.
- Maintain awareness of industry advancements and represent Gro at relevant conferences.
- Uphold a strong commitment to health and safety policies and procedures.
- Lead a small team effectively, fostering a culture of learning and growth.
- Maintain organised digital systems for efficient documentation

**As a valued member of our team, you can expect to be rewarded with**:

- Opportunity to grow and ongoing development opportunities
- Paid day off on your birthday
- Rewarding salary packages, annual feedback and performance rewards

**About You**

To succeed in this role, you will be well organised, have a keen eye for detail and exceptional communication skills. You will be passionate about patient care and providing a high standard of customer-focused service, in line with our core values - **_To provide World Class Care. _**

You will also have:

- Exceptional organizational skills with meticulous attention to detail.
- A relevant qualification and/or 2+ years' experience in a similar role (such as skills assessment and training)
- Experience building induction and training programs in a clinical environment
- Strong written and verbal communication abilities.
- Creative approach to developing engaging training materials and systems.
- Proficient leadership skills with the ability to nurture a culture of learning.
- Analytical mindset for data-driven decision-making.
- Ability to prioritize, problem-solve, and anticipate challenges.
- Familiarity with management accounts, budgets, and profit statements.
- Passion for client care excellence and best practices.
- Resilience and focus in a dynamic environment.
- Collaborative and open approach to working with cross-functional teams
- Ability to travel interstate when needed

**About Us**

Hair loss is one of the biggest physical challenges impacting the confidence of young men. Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.

Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.

We pride ourselves in creating a team that is motivated to help our clients feel more
confident and achieve their dreams. We focus on educating our clients and we work
hard to ensure every Gro client gets the best possible journey and outcome.

If you feel this could be the right opportunity for you, we would love to hear from you

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