IT Support Analyst Leichhardt Full Time

1 week ago

Leichhardt, Australia For Health Group Full time

**Overview of ForHealth Group**:
ForHealth Medical Centres is an industry leader in quality, accessible healthcare. With a nationwide network of over 80 medical centres and more than 1,300 independent health practitioners, we offer patients holistic care throughout their lives. Our practitioners provide over 7 million patient consultations annually. As part of the ForHealth Group, we are proud to be the leading provider of Urgent Care Services within primary healthcare.
**Purpose of the Position**:
**Key Responsibilities**:Service Delivery Operations**:

- Respond to Service Desk calls and manage requests through our ServiceNow platform.
- Record, track, and document all actions taken on support tickets, ensuring a comprehensive resolution process.
- Take ownership of incidents and requests, guiding them to successful resolution.
- Research and document solutions in the Knowledge Base, maintaining current and accurate information.

**Technology Deployment**:

- Assist in the deployment of new technologies and ensure consistency in IT support.
- Participate in technology upgrades and ensure all software upgrades are acknowledged.

**Collaboration**:

- Work closely with external vendors and internal teams to resolve issues effectively.
- Identify opportunities for process improvements and participate in change management initiatives.

**Qualifications**:

- Tertiary qualification in Information Technology or a related field, or equivalent industry experience.
- 2+ years of Service Desk/IT Support experience preferred, ideally in a clinical setting.
- Strong troubleshooting skills related to endpoint devices and Microsoft services.
- Familiarity with ITIL concepts and ITSM platforms such as ServiceNow is advantageous.

**Skills and Attributes**:

- Excellent customer service and communication skills.
- Strong analytical and problem-solving abilities.
- Detail-oriented with a proactive approach to work.
- Ability to work independently and manage multiple tasks under pressure.

**Benefits**:

- Work alongside private equity and contribute to meaningful projects.
- Enjoy 20% off dental treatments for you and your family.
- Access confidential support services for personal and professional challenges.
- Be part of a team dedicated to promoting accessible and affordable healthcare across Australia.
- Access a wealth of training materials and resources to enhance your skills and knowledge.
- Benefit from structured career development opportunities and internal promotion, fostering your growth within the company.

**Join Us**:

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