Gentle Monster

**ABOUT GENTLE MONSTER**

We are looking for a Store manager for our **Sydney International Airport** where you will lead an amazing united team and get to hit the next sales record in our travel retail space

**ABOUT THE ROLE**

**Customer Experience**
- Ensure store standards both back and front of house meet luxury retail service standards
- Lead the team in executing an exceptional customer service experience and creating memorable 'Gentle Monster' moments by exceeding their expectations; building long term customer relationships
- Ensure both exceptional personal and technical product service is consistently delivered

**Sales/ Revenue Management**
- Drive and maximise sales performance of the team to achieve and exceed sales budget objectives while ensuring operational integrity and monitoring monthly profitability
- Demonstrate sales leadership by playing an active customer facing role on the sales floor through customer engagement
- Communicates company set KPI’s for all quantitative and qualitative metrics; identifies and implements strategies to ensure performance standards are met for all the KPI's
- Ensures that the Sales Team works towards achieving an outstanding rating in store customer experience

**Store Management - Operations**
- Maintains operations by ensuring compliance with company’s Standard Operating Procedure
- Ensures that the team is knowledgeable and adequately trained in store operations procedures
- Maintains proper loss prevention standards and ensures compliance with cash handling, safe and deposits procedures
- Promotes safe work habits and identifies and resolves any safety hazards

**Stock Management**
- Identifies current and future customer requirements by establishing rapport with potential and existing customers
- Reports on product performance, buying trends and customer needs
- Conducts regular stock takes and store operations audits to ensure compliance with company’s Standard Operating Procedures
- Develops and maintains a system for monitoring and controlling inventory
- Resolves discrepancies identified in the inventory report

**People Management**
- Recruitment (in collaboration with Brand Manager, Human Resources Manager and Seoul based Retail Ops team), training, developing, and coaching all members of the store team to ensure high-performance, productivity, and enhanced customer engagement
- Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service
- Create and maintain a positive and professional team environment that fosters trust, integrity, and superior performance standards

**ABOUT YOU**

**Essential Proven Qualifications & Experience**
- Sales achievement in the luxury retail environment
- Management and leadership experience
- Eyewear industry knowledge is advantageous
- Customer relationship management
- Customer oriented
- Initiative and Problem-Solving abilities

**Functional & Technical Skills**
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, and Outlook)
- Inventory Management systems knowledge
- English language proficiency (spoken & written)

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)
- Retail management: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person