Operations Support Manager

7 months ago

Melbourne, Australia Bupa Full time

You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia. You’ve probably also seen our dental and optical clinics in your local shopping centres and heard about our partnership with Kids Helpline as well. But what you might not realise is that we also deliver health services in support of key government contracts including immigration health services via Bupa Medical Visa Services (BMVS).

Our business is growing, and we need extraordinary people to help us grow - this is where you come in

**About the Opportunity**

**The Role**

We currently have an exciting opportunity for a dynamic and collaborative people-person with a passion for continuous improvement to join our team and help us deliver on our service promise.

Our Operations Support Manager collaborates across BMVS and Bupa and is responsible for the management and delivery of business process improvements, resource materials, projects and change management. This role requires leadership and collaboration across multiple divisions, leaders, and external suppliers and stakeholders to support the overall business strategy and clinical standards.

In this people-focused yet detail-orientated role you will:

- Lead cross divisional working groups within BMVS as a change expert on additional or changed services to ensure the integrity of the quality system is maintained, change impacts are clearly articulated, lead/support with change plans, communication plans, training plans where required and implementation.
- Participate in Bupa wide projects ensuring the operational needs of BMVS are clearly articulated and support the change management, communication, and implementation of Bupa wide projects across BMVS
- Manage and deliver any analysis, data capture, process mapping for operations teams of current and future processes.
- Develop data driven recommendations to improve program operational performance and execute where appropriate.
- Lead system release management for the Bupa Clinics by providing input into enhancements, deficits and release management. Providing data and evidence-based input into determining system release management priorities.
- Manage the design and development of relevant resource material for the operational departments, procedure manuals, quick reference guides, process maps, case studies, process documentation
- Guide the development of relevant learning programs for delivery across the Bupa centres and wider provider network.
- Prepare papers, proposals, reports and business cases for various leadership teams and decision-making forums

**About You**

To thrive in this role, you'll have previous experience in project and/or change management, a tangible focus on customer experience and be driven by our purpose of helping people live longer, healthier, happier lives and making a better world.

You will:

- Be an adept relationship-builder with excellent interpersonal and communication skills
- Work well with both people and systems - this role will involve a lot for both
- A challenger attitude and approach - an innovator who enjoys looking at problems with fresh eyes and not accepting the way things have always been done
- Have robust analytic and quantitative skills with ability to interpret complex data and use it to tell a compelling story and drive improvement activities.
- Be able to lean into change and handle multiple tasks and deadlines, including taking on various projects on short notice.
- Show an innate ability to connect processes, systems and people with the big picture while making sure all the detail is in place

**Be at the heart of it with Bupa**

Our Bupa Medical Visa Services team are passionate and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do. We’re not an ordinary team, and we’re not looking for an ordinary team member.
- Tangible employee benefits and discounts on Bupa products and services including significantly subsidised health insurance
- Performance incentives based off clear and achievable KPIs
- A supportive team where your contribution is truly valued - our people love working at Bupa
- Opportunity to build your career with a Global leader in healthcare
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._

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