Vice President, Digital

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Vice President, Digital & Retail Partnerships, Australia

Role Overview

The Mastercard Australasian Account Management team seek an experienced professional to lead the Digital & Retail Partnerships account team, as Vice President (Digital & Retail Partnerships, Australia), where they will drive partnership strategy, account management and customer experience though establishing and developing deep relationships, consistently innovating and problem-solving. This role reports to the Australasian SVP, Head of Account Management.

Responsibilities & Skills
- Will partner and understand key customers priorities deeply, will establish core business needs and match these to Mastercard capabilities to support growth and partnership opportunities.
- Will be responsible for delivering performance targets through key portfolio management strategies, including but not limited to developing strategies and proposals that deliver mutual benefits to the partner and Mastercard.
- A focus on partnership management and all associated metrics (portfolio optimisation, acceptance, authorisation performance along with delivery of value added, data or insights to drive partnership performance).
- Tracks, reports and co-ordinates all partners and their interface to Mastercard stakeholders (primary account & team management role) with support of colleagues who have responsibility for account management of direct, indirect and retail acquired partners.
- Develops and implements sales plans including business development, marketing and product management initiatives at both customer level & with regional or global stakeholders.
- Leads and manages existing customer relationships.
- Manages partner relationships that are strategically important or are in growth and development phase.
- Identifies & recommends approaches to enhance Mastercard partnership performance with customers.
- Works with the partners to establish, execute and report progress against annual business plans and targets.
- Negotiates and executes agreements with partners works with stakeholders to deliver on strategic goals.
- Plays a lead role in internal conversations with key stakeholders to ensure partnerships are represented whilst activating collaborative partnerships between partners.
- Directly supports Digital Partner / merchant discussions with other Mastercard stakeholders and partners
- Supports team and career path for early career stage colleagues under direct management or those who are part of the broader team.
- Provides strong leadership and direction to the team.

Experience & Skills
- Proven business development experience in digital commerce, online retail (with payments background), PSP, issuing or fintech. Expertise on the payment ecosystem including the role and prevalence of key global enablement technology partners.
- Superior presentation skills.
- Demonstratable skill & ability to formulate, articulate, influence, gain buy in and implement business building ideas.
- A strong team player that can influence, often without direct reporting lines in matrixed environment.
- Experience of negotiating and engaging with senior stakeholders on a commercial and technical level.
- A strong technical understanding of the payments industry.
- Understands and is experienced in retail acquirer / gateway / PSP systems or global digital brands and has a wide-ranging established network of decision-making contacts within the payments industry.
- Understands and is experienced in managing a business development process where required.
- Demonstrate the ability to work in a flexible manner and contribute to the evolution of Mastercard’s digital payment products.
- Demonstrate excellent interpersonal and negotiation skills in seeking out solutions and workarounds to achieve results.
- In depth experience executing and managing sales strategies for numerous complex or large accounts/ industry verticals.
- Experience of selling technical solutions to merchants or payment acceptance/processing businesses.
- Understanding of the main drivers affecting the industry and the ability to articulate these in detail.
- Ability to translate technical product specification into sales messages for prospects.
- Proven experience