Operations Manager

6 months ago

Brisbane, Australia Queensland Health Full time

The role
This role will provide leadership in the implementation and utilisation of an Information Technology (IT) industry standard frameworks to manage the day-to-day operations of the supported Clinical Information Systems.

**Other key responsibilities will include**:

- Plan, develop, implement, manage and continually improve processes, procedures, service standards and tools for the efficient and effective delivery of services to clients.
- Report on performance indicators to measure system performance to provide information to clients and sponsors and to assist in the management of vendor agreements.
- Manage the implementation, development, and installation of hardware services, including servers, scanners, and analysers across the supported clinical systems.
- Liaise with external service providers to ensure systems and processes are maintained to provide precise and timely clinical information which contribute directly to patient care and clinical decision making.
- Collaborate with client managers to ensure work practice and software changes are effectively implemented to maximise workflow efficiencies.

Are you right for this role?

**To be successful in the role, you will have**:

- Demonstrated ability to communicate, negotiate and liaise with vendor to ensure client outcomes are met.
- Demonstrated high-level business and operational management skills and experience in working with clients to implement and manage organisational change, organisational effectiveness and best practise initiatives at both strategic and operational levels.
- Proven ability to lead, manage and mentor teams of strategic and operational ICT professionals in line with contemporary human resource management practices to achieve defined service levels in the integrated operation of complex enterprise information services

**Specific Working Conditions**:

- This position has human resource and personnel accountabilities, which are detailed in the appropriate departmental documentation.
- The incumbent of this position will be required to be a point of escalation out of hours for incident management

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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