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Claims Handler

3 months ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:

- 493480

Work type:

- Full Time Permanent

**Location**:

- Melbourne (CBD)

Categories:

- Claims

**Manage your own portfolio of pet insurance claims**
- Join an established, Australian-owned insurance business.
- Hybrid working environment. Permanent position.
- Are you seeking change? Join a new team in an established, Australian-owned company as you continue to build your expertise in pet insurance claims.

**Your new company**

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 50 years, we've been delivering exceptional products and services, driven by genuine care for our clients' professional and financial well-being.

At the core of our mission is supporting those our communities rely on, and we're excited to expand our reach through our pet insurance product.

**About you**

Are you an experienced veterinary nurse seeking a dynamic role? Or do you have experience in policy, pet claims, or claims management, known for your customer focus and meticulousness? You excel in managing professional relationships and thrive in fast-paced environments. With strong organisational skills, you're adept at both independent work and team collaboration.

Driven by providing top-notch customer service, you manage pet insurance claims with efficiency and attention to detail. Working closely with a diverse team across different regions, you'll set claim strategies, uphold service standards, and provide support as needed. Your proactive approach and financial acumen will be invaluable in meeting customer expectations and team goals.

**Your new role**

Customers will look to you for exceptional service and support during their time of need. Leading with empathy and compassion, you'll manage their expectations about how their claim will be handled and develop strategies for each claim based on complexity and our claims processes.

In professionally managing your own portfolio of pet insurance claims, you'll be proactive and customer-centric while maintaining a financial focus. You'll uphold our claims guidelines and service standards.

Your team will rely on you for additional support when needed, such as training or workload assistance. Additionally, you'll help maintain collaborative relationships not just within your immediate team but also with other internal stakeholder groups across the business.

**Why us?**

We pride ourselves on maintaining an inclusive and productive workplace, treating our people and clients with fairness, dignity, and respect.

**We offer**
- Paid parental leave.
- An extra day of paid leave in addition to your annual leave entitlements.
- Enhanced long service leave.
- Staff discounts with leading retailers.
- An innovative Employee Assistance Program providing counselling and support to all staff members and their immediate family.
- Wellbeing initiatives such as health checks and skin checks.
- Hybrid working (#Connect), offering flexibility with remote and in-office work.

Click here to meet our people and learn more about our business, values, and benefits.

**Next Steps**

**Advertised**: 02 May 2024 AUS Eastern Standard Time
**Applications close**: 30 May 2024 AUS Eastern Standard Time