Application Support Analyst
7 months ago
Hybrid - Sydney, CBD Office & WFH
- Permanent opportunity with a defined career path
- Mix of Greenfield internal and external client projects to support
**What you will be responsible for**:
- Ensure prompt problem diagnosis and resolution for both emergency and non-emergency incidents.
- Review, analyze, recommend, and implement process improvements to eliminate recurring incidents.
- Adhere to ITIL best practices for incident management.
- Proactively monitor overnight processes to identify and address issues before they impact deliverables.
- Assist with Night Operation issue escalations.
- Facilitate smooth transition to production support during project handovers.
- Maintain system technical documentation in the Service Delivery knowledge base, BTO database, or Sharepoint.
- Collaborate with the business and other IT teams to ensure changes and enhancements follow Change Management best practices.
- Support both internal and external audit activities.
- Adhere to all internal controls to minimize risk.
- Ensure efficient database performance, replication, and data backups.
- Participate in regular health checks, maintenance activities, and tests to maintain the DR environment.
- Maintain in-house alerting systems to capture all system exceptions.
**What you will need to be successful**:
- At least 2 years of experience in financial markets, fund management, or investment administration.
- 4 years of proven experience with SQL Server, including writing and understanding SQL code, and preferably, advanced experience in DB maintenance tasks, replication, and DB backups.
- 2 years of experience in MS SQL Reporting and SQL Server Integration Services.
- Hands-on experience, with supporting evidence, of supporting.NET (C#, VB, ASP) and VBA.
- Proven experience with web service technology, such as WCF, and IIS.
- Exposure to MQSeries, Websphere, SFTP, and other file transfer protocols.
- Experience with monitoring technologies, preferably with BMC NetIQ & MS SCOM.
**Please note to be considered for this position you must have PR or Australian Citizen.
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