Room Attendant
6 months ago
Attending to the needs of the guest and of the Hotel whilst ensuring rooms are serviced to the required standard.
Employer looking to fill roles in:
- Preston
- Moonee Ponds
- North Melbourne
- Melbourne
- Burnley
- Southbank
- South Yarra
- Torquay
- Yarra Glen
- Docklands
**Role Outline**:
- Relationships
- Actioning guest requests promptly
- Ensuring security and care of guest belongings and hotel property Quality & Standards
- Completing allocated rooms within the allocated time
- Replenishing and controlling guest supplies and amenities including bathroom amenities, mini bar, towels and linen
- Preparing each room to the required standard
- Rotating and replacing room items in accordance with set requirements such as mattress protectors, bedspreads, and pillows
- Reporting missing items from guest rooms e.g kettle, cups, glasses, irons, hangers - Presenting guest rooms as per Hotel standard
- Providing buddy training when directed by the manager/supervisor
- Following company policies and procedure manuals
- Reporting maintenance required in rooms
**Safety**
- Maintain safe and hygienic work practices
- Report any hazards, accidents/incidents or related matters to Housekeeping Supervisor
- To participate in consultation / communication regarding OH&S issues and provide feedback
**General**
- Attending all training as required by the Hotel
- Adhering to Hotel direction and following all Hotel policies and procedures
- Declaring all lost property and following lost property procedures
- Attending morning briefings and periodic Housekeeping meetings
- Reading and actioning daily worksheet
- Recording room status; do not disturb rooms, room moves and room changes
- Maintaining all equipment such as trolleys, vacuums, and chemical bottles
- Attending work punctually
- Notifying Manager of any required changes to roster with a minimum of 2 weeks' notice
- Following Hotel fire and safety procedures - Maintaining the required standard of personal cleanliness, appearance and conduct as determined by the Hotel
- Performing other duties as directed by the Housekeeping Manager or Supervisor
**Desired Skills/Personal Attributes**
- Communicating with guests and acting on requests and complaints promptly
- Achieving the quality standards required at hotels - Coaching and training team members
- Following correct OH&S procedures
- Display positive and proactive attitude at all times - A customer service focused manner
- A commitment to quality and an eye for detail
- Sense of urgency and results focus
- Continuous improvement focus
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