Client Engagement Officer

3 days ago

Burwood, Australia Concentric Health Full time

Engaging & enjoyable workplace with great banter & amazing team
- Want to make a difference? So do we. Reach your potential
- We offer stability, innovation, support, a creative team and MUCH more

**Client Engagement Officer**
**Permanent Full-Time**

Concentric Health Group is operated by allied health professionals and is one of Australia’s largest and fastest-growing aged care and disability allied healthcare providers.

Our core purpose is simple**:To Reach Your Potential **What sets us apart is our complete offering of all allied health therapies under the one roof with state of the art clinics enabling our clients to access all their care needs in the one place. The clinical services we provide are evidence based and our clinician's some of the most dedicated in the sector.

Concentric Health Group's core values are easy to remember because they are **EPIC**

**E**: Engaging and enjoyable workplace
**P**: Pursue Excellence
**I**:Improve Lives
**C**: Constant Innovation

**About the Role**

The Client Engagement Officer is part of the Relationship Management team who provides exceptional customer service as part of NDIS client registration, onboarding and review of services for all NDIS clients.

In this role you will support people with a disability, their carers, and other service providers requiring information on how to engage in our services and supports.
You will walk alongside our new and existing Concentric clients to support them to engage with NDIS processes, assessing client requirements to establish a referral pathway to relevant services.
You will provide exceptional customer service, needs assessments and service matching as part of the customer focused onboarding process we are known for.

In this role you will be an essential component of our business who ensure not only a positive onboarding and registration process, but as part of a wider client retention service. We have a 99% client retention rate which is testament to our outstanding customer service strategy and exceptional clinical care and client outcomes and out TEAM

Some of the key aspects of the role include:

- Meet with clients in a variety of locations be it their residence, community, our clinics or videoconference/phone to complete the necessary onboarding process.
- Create Service Agreements in our information systems and be able to navigate PRODA.
- Excellent customer service, always seeking new ways to engage and retain our clients for the long term
- Work well as part of a clinic environment and wider Relationship Management team ensuring our team and company goals are achieved.
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Check in with clients at regular intervals to ensure their experiences are positive, seeking their feedback.
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative and NDIS processes.
- Contribute to a positive team, clinic and business culture with your friendly can-do approach.

**About You**:

- You excel at organisation and love customer service/client interaction
- You have a working understanding of the NDIS.

**What’s in it for You?**
- Join an engaging and enjoyable workplace with great banter and amazing team who like to have a laugh and make a difference.
- A structured social events calendar with your team including monthly ‘Fun Fridays’
- Security of a Permanent role but with flexible work arrangements
- A competitive remuneration package with additional incentives
- Excellent career progression and pathways within our company
- Access to our EAP program and app

**Are you ready to find what you are looking for?

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