Digital Content Specialist

3 weeks ago

Sydney, Australia IAG New Zealand Full time

Make a difference as a
**Digital Content Specialist.**
Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We are excited to advertise for a Digital Content Writer who will join our Behavioural Science & Digital Content team in DIA (Direct Insurance Australia). We are looking for a writer who can translate technical insurance information into simple and accessible language that helps people interact with our digital channels to buy, renew, claim, or learn more about our products and services


Your responsibility in this role is to be the Content Designer/Specialist within a cross functional team to deliver a program of work. You will identify the concepts a customer needs to know, determine the best way to communicate those concepts, write copy, and secure approvals. The form of the content will depend on the program of work but will typically be short form informational or micro copy to support a digital user flow.

This role works closely with other capabilities such as UX, UI, behavioural science, and others. You will both represent and be supported by your home team of 8+ content designers.

There is a
**Sydney, Melbourne and Brisbane.**

**ABOUT YOU**
- Extensive experience writing and planning digital content (mainly web and apps)
- Superior ability to write and edit clear, succinct, accessible content
- Previous experience as a content designer working on things like product information, question sets, micro copy, help text and error messages
- Experience in approval processes with legal or other approvers, refining the content as necessary, and documentation of approvals
- You have been an advocate for content-led design and accessibility best-practice
- Experience using analytics and testing to inform decisions and improve content
- You can give and receive constructive feedback via peer review and capability building sessions with other content designers to help develop this fast-growing practice within the business
- Familiarity with Jira and Agile
- Excellent stakeholder management skills.

Applications close
**Friday, 26 of May at 23:59pm.**

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you can enjoy**:

- Grow your financial future with 13% superannuation as standard
- Flexibility and support so you can live life to the full.
- Work in a team who care about people and community.
- Join great employee network communities.
- Access up to 50% off home and motor insurance.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

We’re ready for you.

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