Imaging Technical Support Leader

3 weeks ago

Springfield, Australia GE Healthcare Full time

**Job Description Summary**: As the Imaging Technical Support Leader you are responsible for leading the technical support function for customers and field teams to minimise the customer events at each site through constant analysis, field interventions to rectify corrective repairs with urgency and effectiveness, whilst maintaining a disciplined cost management approach to repairs.

Success will be achieved by having strong business acumen and the ability to work in an ever-changing, fast paced environment.

Importantly, you will be a reliable and action orientated individual, with the ability to lead and coach a team to drive overall accountability, ownership, and progress against goals and targets.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Lead a team of modality (product) experienced engineers to manage technical support calls / notifications / work orders from customers and field engineers across all ANZ’s time zones.
- Mentor and coach the team, strengthen the necessary capabilities within the team to develop a best in Technical Support function in ANZ which is a competitive advantage in the ANZ market;
- Learn and leverage best practices for a Technical Support and Case Management across GE and other industry sectors and deploy these tactics & operational practices into the business
- Develop a support strategy, in conjunction with the Field Operations Leaders and Services Operations teams, to minimise customer downtime for their GE assets and track improvements made over time for communication to customers.
- Implementing a Case Management approach for hard down systems by modality. This includes supporting the information flow, tracking processes and procedures which assist the field teams in decision making with workload and task prioritisation to support customers
- Work seamlessly with the call center, planning team and the Global Spare Parts Organization teams to coordinate responses to hard down events
- Develop a specific Game Plan using defined templates for the resolution of a specific hard down / corrective repair event. Capture and dissemination of technical and non-technical information to communicate to the Field Engineering teams that will enable a corrective repair to occur in line with contract entitlement.
- Track and measure progress of the corrective repairs in each modality and conjunction with the Service Deliver Managers and Field Operations Leaders deploy and manage a formalised escalation processes to ensure relevant technical and non-technical support to the field teams.

**About You**:
You are always two steps ahead and working in a fast-paced environment is what you thrive on, maintaining a cool head in times of pressure and a unique ability to just get things done, whilst never sacrificing on quality and attention to detail.

Most importantly, you will be an exceptional leader, with a true coaching mindset, people naturally want to follow you and be mentored by you to succeed. As an integral part of the Services team you will help drive culture, quality and velocity for our customers and front-line teams. Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are flawless at knowing how to communicate at all levels of an organisation.

Reporting directly to the Technical Operations Manager ANZ we expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

**Qualifications and Experience**:

- Extensive experience in an operational role in service, project, field service or operational environments
- Solid management / people leader experience in leading technical teams
- Solid proficiency in computer skills in Microsoft Office Suite products and CRM and ERP tools such as Oracle, Siebel, SAP
- Experience in or exposure to the medical support industry, ideally in Imaging.
- Proven experience in the development and execution of processes across a variety of internal departments
- Proven people leader and capable of motivating a decentralized workforce across multiple time zones
- Self-motivated, willingness to take the initiative to identify opportunities for improvement
- The ability to pre-empt and foresee problems before they occur and always have a solution prepared
- Excellent verbal and written communication skills in local language as well as good command of English
- Compliance with vaccination mandates
- Willingness and ability to travel when required

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions ar

  • Education Support Officer-technical and Maintenance

    4 weeks ago

    Springfield, Australia The Springfield Anglican College Full time

    Position Description: Education Support Officer - Technical and Maintenance Appendix 2 Student Protection - Anglican schools support the rights of children and young people and are a committed to ensure the safety, welfare, _ - and wellbeing of students. Anglican schools are therefore committed to responding to allegations of student harm _ - resulting from...

  • Associate Technical Officer

    2 weeks ago

    Springfield, Australia University of Southern Queensland Full time

    What you'll do : The role provides general technical support, advice and customer service to academic staff and students that utilise the facilities and require assistance from technical staff. You will be required to act as a point of contact for academic staff for technical service enquiries and requirements within the discipline. This role provides...

  • Associate Technical Officer

    4 days ago

    Springfield, Australia University of Southern Queensland Full time

    What you'll do : The role provides general technical support, advice and customer service to academic staff and students that utilise the facilities. You will be required to act as a point of contact for academic staff for technical service enquiries and requirements within the disciplines. This role provides collegial relationships and networks with...

  • Production and Assembly Worker Brisbane, Qld

    4 weeks ago

    Springfield, Australia JamesValé Recruitment Full time

    Join a global leader in the design and manufacturing of quality packaging products - Permanent position on offer with a minimum 38-hour week - Attractive hourly rate of $29 to $32 p/h, plus super, overtime, and bonuses **The Company** As a globally recognized leader in delivering quality manufactured packaging products, the company is committed to...

  • Welfare Officer

    1 month ago

    Springfield, Australia MANAGEMENT & TRAINING CORPORATION PTY. LTD. Full time

    Management & Training Corporation is a global leader in the corrections, detention, training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide. Our Vision is to be a leader in social impact by transforming lives and...

  • Store Manager

    4 weeks ago

    Springfield, Australia Superior People Recruitment Full time

    A successful Store Manager will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about “What is possible each day.” **This is a full time...

  • Security Officer

    1 month ago

    Springfield, Australia MANAGEMENT & TRAINING CORPORATION PTY. LTD. Full time

    Management & Training Corporation is a global leader in the corrections, detention, training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide. Our Vision is to be a leader in social impact by transforming lives and...

  • Private Speech and Drama Tutor

    7 days ago

    Springfield, Australia St. Peter's Lutheran College Full time

    Speech and Drama Tutor - St Peters Lutheran College - Primary and Senior Years - Springfield - Commencing in January 2024 Commencing January 2024 St Peters Lutheran College, Springfield is seeking to engage a Speech and Drama Tutor for our Primary and Secondary Years program. Established in 2008 St Peters Springfield is a growing Kindergarten to Year 12...

  • Compliance Officer

    1 month ago

    Springfield, Australia MANAGEMENT & TRAINING CORPORATION PTY. LTD. Full time

    Management & Training Corporation is a global leader in the corrections, detention, training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide. Our Vision is to be a leader in social impact by transforming lives and...

  • Accommodation Manager

    1 month ago

    Springfield, Australia MANAGEMENT & TRAINING CORPORATION PTY. LTD. Full time

    Management & Training Corporation is a global leader in the corrections, detention, training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide. Our Vision is to be a leader in social impact by transforming lives and...

  • Operations Manager

    4 weeks ago

    Springfield, Australia St. Peter's Lutheran College Full time

    Newly created - Permanent opportunity - Springfiel - d Lead | Influence | Model standards of excellenceOperational and Administrative leadership Commencing immediately, St Peters Lutheran College, Springfield is seeking to appoint an experienced Operations Manager in a full-time permanent role, to deliver exceptional management and service...

  • Exercise Physiologist

    4 weeks ago

    Springfield, Australia HealthPlex Full time

    **About HealthPlex** HealthPlex is a rapidly growing team consisting of multiple allied health disciplines (Exercise Physiologists, Psychologists, Podiatrists, Physiotherapists, etc.) that are passionate and dedicated to improving the quality of life of others. We pride ourselves in delivering quality health services to achieve outstanding care. Our...

  • Osteopath

    4 weeks ago

    Springfield, Australia HealthPlex Full time

    **About HealthPlex** HealthPlex is a rapidly growing team consisting of multiple allied health disciplines (Osteopaths, Psychologists, Podiatrists, Exercise Physiologists, etc.) that are passionate and dedicated to improving the quality of life of others. We pride ourselves in delivering quality health services to achieve outstanding care. Our systems,...

  • Diabetes Educator

    4 weeks ago

    Springfield, Australia HealthPlex Full time

    **About HealthPlex** HealthPlex is a rapidly growing team consisting of multiple allied health disciplines (Diabetes Educators, Psychologists, Physiotherapists, Podiatrist, etc.) that are passionate and dedicated to improving the quality of life of others. We pride ourselves in delivering quality health services to achieve outstanding care. Our systems,...

  • Chiropractor

    4 weeks ago

    Springfield, Australia HealthPlex Full time

    **About HealthPlex** HealthPlex is a rapidly growing team consisting of multiple allied health disciplines (Chiropractors, Psychologists, Occupational Therapists, Podiatrists, etc.) that are passionate and dedicated to improving the quality of life of others. We pride ourselves in delivering quality health services to achieve outstanding care. Our systems,...

  • Dietitian

    4 weeks ago

    Springfield, Australia HealthPlex Full time

    **About HealthPlex** HealthPlex is a rapidly growing team consisting of multiple allied health disciplines (Dietitians, Psychologists, Physiotherapists, Podiatrists etc.) that are passionate and dedicated to improving the quality of life of others. We pride ourselves in delivering quality health services to achieve outstanding care. Our systems, processes...

  • Procurement Specialist

    1 month ago

    Springfield, Australia Mater Group Full time

    **Job no**: 497954 **Work type**: Fixed Term **Location**: Springfield **Categories**: Consulting and Strategy **About the role** Mater Procurement and Supply Chain Operations are currently seeking a **Procurement Specialist - Capital Projects **to join our team, in a **full-time position** until December 2025, for the Mater Hospital Springfield Stage 2...

  • Mrd Analyst

    2 days ago

    Springfield Central, Australia Northrop Grumman Full time

    **Requisition ID: R10152233**: - ** Category**: Technical Support - **Location**: Springfield Central, Queensland, Australia | Amberley, Queensland, Australia - **Clearance Type**: Secret (NV1) - **Telecommute**: Yes-May consider hybrid teleworking for this position - **Travel Required**: Yes, 10% of the Time - **Relocation Assistance**: Relocation...

  • Procurement & Inventory Coordinator

    4 weeks ago

    Springfield Central, Australia MANAGEMENT & TRAINING CORPORATION PTY. LTD. Full time

    Management & Training Corporation is a global leader in the corrections, detention, training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide. Our Vision is to be a leader in social impact by transforming lives and...

  • Senior Reliability Engineer

    3 weeks ago

    Springfield Central, Australia Baker Hughes Full time

    Do you enjoy being part of team that provides high-quality project delivery for our customers? Are you a Reliability Engineer who is keen to enhance your techniques across diverse industries? Join our Baker Hughes - ARMS Team ARMS Reliability, part of Baker Hughes Bently Nevada is a leading global provider of reliability solutions,...