Communications Manager

2 weeks ago


Sydney, Australia Commonwealth Bank Full time

Communications Manager

About the Team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

See yourself in our team

In Transformation, Strategy & Delivery (TSD), we support the Retail Bank’s customer contact centres around Australia, known as Customer Service Direct (CSD). We support the business through industry-leading customer experience, change management, communications, process and strategy functions.

The Communications team is responsible for ensuring the successful delivery of strategic communications and engagement activities, while providing support to the business unit leadership teams, stakeholders and internal customers.

This includes managing end-to-end content creation, developing communication plans and delivering communications for projects and initiatives. A key function of this role is building strong relationships with stakeholders, including leaders, and supporting them through your writing skills and broad-based experience in communication delivery across multiple channels.

You will also closely support the Senior Communications Manager in the delivery of the business unit communication strategy.

Key duties will include:
- Manage the end-to-end creation of collateral, content and internal communications through multiple delivery channels- Deliver exceptional communications and content through creative writing and storytelling that connect people to our purpose- Plan and write communications on behalf of senior leaders that convey and align with the Customer Service Direct strategic priorities- Create, execute and advise on communication plans and/or activity schedules for events and projects- Continually offer new, fresh and innovative ideas and solutions to maximise impact and increase engagement- Effective use and management of channels such as Yammer and SharePoint- Support with video and graphic production- Develop and maintain effective working relationships with colleagues in Customer Service Direct and other RBS Communications teams

We're interested in hearing from people who have- Exceptional verbal and written communication skills in a business context with high-level attention to detail- Experience in designing and implementing communication plans- Exceptional time management and autonomy and the ability to manage several competing priorities- Critical thinking, ability to adapt communication style to suit an audience and proven ability to liaise with, and support key stakeholders- Experience with SharePoint (or similar content management system), Yammer and other Microsoft Office Applications is desirable- Experience in production management, content and video development is advantageous but not essential

Your development

If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or into a senior leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

If you would like to hear more about this role please apply.-Sidekick
-We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 28/01/2023



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