Patient Services Officer

6 days ago

St Leonards, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life's best work

GenesisCare is a leading healthcare provider in Australia, specialising in the treatment of cancer. Our dedicated team aim to offer evidence-based, high-quality care with the best possible clinical outcomes.

Due to internal movement an opportunity is now available for a Patient Service Officer to join our team at St Leonards.

In this client-facing role, you will be responsible for providing administrative and billing support to our patients and staff while remaining professional, caring and friendly in an everchanging environment.

More specifically, you will:

- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and receipting at time of appointment and treatment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.

We're interested in hearing from people who have:

- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Experience in healthcare is preferred.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

- Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
- Internal and external training and development opportunities.
- Close knit internal community.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Enhance your holistic wellbeing with our Full Circle wellbeing program.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.
- Range of benefits available: Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare

We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.

  • Patient Services Officer

    1 week ago

    St Leonards, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Your life’s best work! GenesisCare North Shore Health Hub brings together a team of cancer-specific specialists with extensive treatment experience. The centre offers personalised...

  • Patient Services Officer

    6 days ago

    St Leonards, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Do your life’s best work! We are seeking a passionate, permanent, part-time Medical Receptionist/ Administrator to join our dynamic team at the BRAND NEW North Shore Health Hub in St...

  • Patient Services Officer

    4 days ago

    St Leonards, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. - Do your life’s best work!- We are seeking a passionate, permanent, full-time Medical Receptionist/ Administrator to join our dynamic team at the BRAND NEW North Shore Health Hub in...

  • Patient Service Officer

    7 days ago

    St Leonards, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? GenesisCare is now looking for an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team working across our clinics located...

  • Cec - Project Officer, Maternal Perinatal Patient

    3 weeks ago

    St Leonards, Australia Clinical Excellence Commission Division Full time

    **Project Officer, Maternal Perinatal Patient Safety** **Clinical Excellence Commission** **Where you'll be working** The Clinical Excellence Commission (CEC) is committed to providing leadership in safety and quality to improve health care for patients in NSW. The primary focus of the CEC is to promote and support improved clinical care, safety and...

  • Scientific Officer

    1 week ago

    St Leonards, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Your life’s best work! It’s an exciting time to be a part of Genesis Care as we look for a casual Scientific Officer to assist the team in the provision of clinical physics and...

  • Principal Lead, Patient Safety Improvement Programs

    3 weeks ago

    St Leonards, Australia Clinical Excellence Commission Division Full time

    **Where you'll be working** The Clinical Excellence Commission (CEC) is committed to providing leadership in safety and quality to improve health care for patients in NSW. The primary focus of the CEC is to promote and support improved clinical care, safety and quality across the NSW public health system, and to meet functions specified by the Minister for...

  • Accounting Service Bookkeeper

    1 week ago

    St Leonards, Australia SMB Tomorrow Consulting Services Full time

    **_About Us_** SMB Tomorrow Consulting Services is passionate to support small business growth and its competitiveness for TOMORROW by providing excellent back-office accounting services and automating back-office accounting operations in a constantly changing business environment. The services include bookkeeping, payroll, accounting system cloud...

  • Patient Services Consultant

    5 days ago

    St Clair, Australia Hunter Imaging Group Full time

    PATIENT SERVICES (CONTACT CENTRE) CONSULTANT As a valued employee of Hunter Imaging, you will be a part of a leading radiology practice, with access to benefits such as competitive remuneration, Fitness Passport and leave entitlements, including access to paid parental leave and the opportunity to work within a flexible, family friendly...

  • Customer Service Representative

    2 weeks ago

    St Leonards, Australia Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Improvement Lead, Older Persons Patient Safety Program

    5 days ago

    St Leonards, Australia Clinical Excellence Commission Division Full time

    **Improvement Lead, Older Persons Patient Safety Program** **Clinical Excellence Commission** **Where you'll be working** The Clinical Excellence Commission (CEC) is committed to providing leadership in safety and quality to improve health care for patients in NSW. The primary focus of the CEC is to promote and support improved clinical care, safety and...

  • Principal Policy Officer

    7 days ago

    St Leonards, Australia Ministry of Health Full time

    **Principal Policy Officer, Patient Safety First Unit** Join a small passionate team dedicated to high quality, safe and caring healthcare at the NSW Ministry of Health. **About us - You'll be joining the largest public health system in Australia and contribute to a world-class healthcare in NSW. - Our core values of collaboration, openness, respect, and...

  • Bookkeeping Service Account Manager

    1 week ago

    St Leonards, Australia SMB Tomorrow Consulting Services Full time

    **About Us** SMB Tomorrow Consulting Services is a services provider that supports small businesses’ growth and its competitiveness for TOMORROW by providing excellent back-office services and automating back-office operations in a constantly changing business environment. The services include bookkeeping, payroll, accounting systems cloud integrations,...

  • Executive Support Officer

    3 weeks ago

    St Leonards, Australia Agency for Clinical Innovation Full time

    **Executive Support Officer** **Agency for Clinical Innovation** - Join an organisation passionate about delivering improved health care. - Flexible Working Organisation based in state of the art, agile offices in St Leonards. **We are looking for someone who can**: - Work collaboratively with managers, clinicians and key stakeholders across NSW...

  • Education Project Officer

    1 week ago

    St Leonards, Australia Agency for Clinical Innovation Full time

    **Education Project Officer** **Agency for Clinical Innovation** - Join an organisation passionate about delivering improved health care. - Flexible Working Organisation based in state of the art, agile offices in St Leonards. **We are looking for** - Develop, implement, and monitor strategic projects relating to key functions of the Institute of Trauma...

  • Customer Service Representative

    4 days ago

    St Leonards, Australia Stryker Full time

    We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are...

  • Medical Adviser, Office of The Chief Health Officer

    7 days ago

    St Leonards, Australia Health System Support Group Full time

    **Employment Type**: Temporary Full Time up to 31 March 2025 **Position Classification**: Career Medical Officer Grade 2 **Remuneration**: $174,634.00 - $207,388.00, plus Superannuation **Location**: 1 Reserve Road, St Leonards NSW, in a hybrid working environment **Hours Per Week**: 38 **Requisition ID**: REQ517278 **Closing Date**: 17 September 2024...

  • Social Media Officer

    1 week ago

    St Leonards, Australia CGC Recruitment Full time

    Offices are based in St Leonards - Hybrid working role - Part time working contract for 12 months - Earn $53 - $58.93 per hour + super We are looking for a Social Media Officer to work with our client, NSW State Government Department. - 12month contract role - Offices are based in St Leonards - Hybrid working role - Rate of pay $53 - $58.93 per hour +...

  • Customer Service Officer

    3 weeks ago

    St Leonards, Australia Talent Connect Australia Full time

    Temporary - Permanent Opportunity - Kickstart your corporate career - St Leonards Location & Offers remote working - Offering Hybrid working arrangement - Reputable and globally recognized company - Comprehensive training and development programs - A supportive and inclusive work environment that values diversity - Immediate Start Temporary role - Potential...

  • Medical Receptionist

    5 days ago

    St Leonards, Australia Silver Search Full time

    **Permanent Part Time - 3 days per week**: - **Specialist Medical Practice**: - **St Leonard's Location**: - **Career Development Opportunities** Our client, is a well-established and thriving practice led by a team of prominent Specialists. They offer specialised equipment and services to their patients. The practice is committed to providing...