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Operations Controller

1 month ago

Wanneroo, Australia Nationwide Group Full time

Employer of Choice - Australian Business Awards 2020 and 2021
- Australia’s Leading Towing and Transport company
- Wangara, WA location - hybrid work arrangement

**Who we are**
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**
We are currently seeking a committed, driven and enthusiastic Operations Controller to join our growing team in Perth.
This dynamic role will oversee the management of day-to-day roadside assist operations in WA, ensuring availability of patrols to service our clients’ requirements. A strong negotiator and natural communicator, you thrive in busy environments, where your ability to manage and coordinate a team of off-site operators is critical to the success of the business.

Additionally, the role involves:

- Actively participating in the end-to-end recruitment and selection of Roadside Assist Operators (Patrols) including shortlisting, screening, interviewing and onboarding of applicants;
- Providing strong leadership, coaching and guidance to a team of 40+ Patrols;
- Actively supporting the wellbeing of Patrols to ensure they are highly engaged, motivated, and enabled to provide a great service;
- Ensuring Patrol roster requirements are fulfilled;
- Reviewing, investigating and resolving customer feedbacks and complaints;
- Providing daily operational support (including on-call support on a rotational basis).

**Skills & experience**
To be successful in this role, you will have:

- Experience in a fast paced, service-delivery focused environment, where your ability to communicate and negotiate is critical;
- Strong communication skills, both written and verbal, including the ability to speak to a diverse range of people at all levels of the organisation;
- Strong time management skills;
- Proven ability to nurture, build relationships, manage and motivate a diverse workforce
- Strong negotiation skills;
- Proficiency in Microsoft Office products;
- Previous experience in a similar operational similar role will be highly regarded, but not mandatory.

**Why work with Nationwide group**
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:

- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
- An employee assistance program;
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.
- Flexible working arrangements

**How to apply**
Interested? To APPLY, please submit your resume and cover letter (.docx or.pdf formats accepted only).
No recruitment agencies please.

**Schedule for this job**
- Monday to Friday
- On call