Hpc Solutions Specialist

**Job no**: 0061416
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Business Services
**Salary**:UOM 7 - $102,338 - $110,780p.a. plus 17% super
- **Enhance user experience through technical support and training for high-performance computing service at the University of Melbourne**:

- **Opportunity to emphasise exemplary customer service, ensuring seamless use of HPC resources through regular collaboration and strong communication skills with researchers and support teams**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
The HPC (High-Performance Computing) Solutions Specialist is a key player in advancing high-performance computing service for the University of Melbourne and its collaborators. This role is dedicated to enhancing user experience by enabling both existing and emerging research computing initiatives. As a crucial member of the HPC team, the specialist ensures the seamless utilisation of computing and data resources, emphasising a commitment to exemplary customer service. With regular collaboration within RCS (Research Computing Services) and other Business Services units, this role shapes the future of high-performance computing at the university.

Your responsibilities will include:

- Enhance HPC customer service support for UoM HPC, Research Cloud, and data storage services
- Respond promptly to service requests, deploying system upgrades with mínimal downtime
- Monitor capacity and performance, fostering collaboration and effective communication with stakeholders
- Contribute to a learning culture, acquiring new skills, and ensuring seamless operation through key organisational tools and environments

**Who we are looking for**
You will have excellent written and verbal communication skills with a focus on customer-centric interactions. You will also demonstrate expertise in managing and maintaining HPC systems, showcasing skills in software installation, configuration, build systems, environment modules, automated configuration, and version control services.

You will also have:

- Tertiary qualifications in a relevant discipline **OR** an equivalent combination of relevant experience and education/training
- Familiarity with support services such as ServiceNow, Freshdesk, RT, Zendesk, or similar
- Proven ability to provide expert advice and guidance on parallel programming techniques and best practices, such as MPI, OpenMP, CUDA, and OpenCL, to enable researchers to optimise their code for HPC environments
- Strong working knowledge of scripting languages such as Bash, Awk, Perl, Python, with a keen focus on debugging skills for programming languages such as Python, C, C++, Fortran

For further information regarding responsibilities and requirements please refer to the attached PD.

**This role requires current valid work rights for Australia.**

**Your new team - Business Services**
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest and experience**

**Please note that you are not required to respond to the selection criteria in the.**

**Advertised**: 02 Feb 2024 12:05 AM AUS Eastern Daylight Time

**Applications close**: 25 Feb 2024 11:55 PM AUS Eastern Daylight Tim