Store Manager

2 weeks ago

Frankston, Australia Magic Hand Car Wash Franchisor Pty Ltd Full time

**Magic Carwash Frankston** is looking for a hardworking, results driven leader who has a passion for outstanding customer service.

At Magic, we recognize that our Site Managers are critical to the operations of our business. Without a strong and capable leader who can bring out the best in our teams, and for our customers, we know that true success is just not possible.

That’s why we’re looking for these amazing individuals from similar service industries such as fast food, retail, or better yet, car washes, to join our team.

**About the role**

Our Site Managers are responsible for the day-to-day running of our car wash sites as well as thinking big picture on how to continuously lift the bar on performance and ultimately, increase sales.

**Here are some of the things you're responsible for**:

- Championing and delivering on our customer journey.
- Inducting and training up new team members to deliver the Magic Gold Standards.
- Working alongside the team in the driveway to clean cars efficiently and and providing real-time feedback for improvement.
- Championing a safe work environment and maintaining strong presentation standards on site.
- Encouraging a customer-centric culture amongst the team - help build their appreciation for the work they do and how it helps our customers to instil pride in a job well done.
- Create and lead a team environment where the team is unified, supports one another and are challenged individually, looking for their next role to grow.
- Having fun Sure, washing cars is tough physical work but it should be fun and we want all of our teams to enjoy the work they do.

Our car wash sites are open 7 days a week so availability to work weekends as well as throughout the week is a must.

**What makes a great Site Manager at Magic?**

Apart from the usual suspects of being incredibly motivated, ambitious, and entrepreneurial, the Site Manager role at Magic must be filled by someone that gets people. Both their teams and their customers. Someone who takes the time to understand them and then put in place solutions to meet or even better yet, exceed their needs and expectations.

2+ years of experience in managing a team that operates via an established system, like fast food, a service business, or better yet, another car wash is a huge advantage. Or a large retail outlet with more than 10 team members is a must-have.

Our teams thrive when the leader is a great people coach with the technical skills necessary to get the customer journey right.
- Previous carwash experience is preferred but not required
- Applicants without any experience in our industry will need to do some pre-training before
- Management training to learn what “good” looks like on the driveway.
- Have an understanding of business systems
- Experience in coaching, training and mentoring
- Proven history of people development & building teams
- KPI and results driven

Sounds like you and the perfect next role? Great We'd love to hear from you.

**Job Type**: Part-time

**Salary**: Up to $60,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Frankston, VIC 3199: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Leadership: 2 years (preferred)
- Retail management: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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