Student Experience Manager

2 weeks ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Help shape the next generation of leaders at one of Australia’s top business schools.
- Salary Package: From $115,030- $ 127,995 p.a (HEW Level 8), plus 17% superannuation and annual leave loading
- Appointment Type: Full-time (35 hours per week), Continuing
- Macquarie University (North Ryde) location

THE ROLE
- Macquarie Business School (MQBS) is seeking an experienced and driven Student Experience Manager to join our dynamic team. Reporting to the Head of Education Services, you will:

- Develop the school’s Student Experience plan aligned to the curriculum, in consultation with the Head of Education Services and the Deputy Dean Education and Employability.
- Lead the development of the school’s Work Integrated Learning (WIL) plan in consultation with key stakeholders across the Faculty and University
- Create, implement and review school programs and manage large-scale events to enhance Student Experience, including industry and employer engagement opportunities.
- Establish and track relevant metrics, feedback and review processes for Student Experience and WIL events and programs, to measure return on investment and provide regular reports and recommendations to key stakeholders for continuous improvement.
- Manage a team and a budget to deliver Student Experience and WIL programs and events.

To Apply
- A degree in a relevant area or extensive relevant experience preferably in the higher education sector.
- Demonstrated experience of:

- strong team, project and process management skills.
- being a team player, establishing and maintaining relationships with key internal and external stakeholders, collaborating to achieve shared goals.
- having extensive experience with delivering events and programs that improve customer experience and build a sense of belonging.
- being a proactive manager who nurtures a positive and high-functioning team.
- being an energetic, tactical thinker who can deliver a high level of service, working towards further improving the student experience.

Flexible work - This role offers flexible work. There is a requirement to work at events and programs outside normal work hours and at various locations.

Specific Role Enquiries: Sandra Harrison, Head of Education Services (MQBS) at

General Recruitment Enquiries: Samantha Poulos, HR Consultant at

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Applications Close:
19/05/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .

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