Service Delivery Clerk

Work with one of Australia’s leading transport providers
- Full time opportunity | Northmead location |On-site parking
- Internal Career development opportunities

**About Us**:
ComfortDelGro (**CDC**) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus, Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGro’s fast growing global network of more than 40,000 vehicles operating in seven countries.

**The Role**:
CDC NSW is looking for a dynamic, passionate and self-motivated **Service Delivery Clerk **to join their team at Northmead depot. This is an ongoing full-time opportunity reporting to the Depot Manager to provide support across various tasks at Northmead Depot

Duties and Responsibilities:

- Ensure all Customer Feedback is actioned within the KPI timeframe in line with TfNSW Contracts
- View and Download CCTV for all Customer Complaints, Accidents and Incident Investigation and provide accurate findings to the Shift Managers and Depot Manager
- Assist Operations Supervisors in a relief capacity, including daily shift coverage, printing of shift bats, and bus allocations
- Complete Purchase Orders (PO's) for all purchases for Northmead Depot and the invoicing of Rail Replacement
- Ordering of new and replacement uniforms for new and existing drivers
- Filing of sensitive information into the drivers' personnel files
- Assist Shift Managers and Depot Manager with any other adhoc duties as required

**About You**:

- A positive and motivated team player
- Excellent written, verbal communication, interpersonal and negotiating skills
- Detail oriented with attention to accuracy
- Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities

**Qualification and accreditations**:

- Microsoft Office skills desirable
- Knowledge of Microsoft D365 desirable