Current jobs related to Voc Team Leader - Cremorne - Ventia Pty Limited

  • Operations Manager

    4 months ago

    Cremorne, Australia Ventia Pty Limited Full time

    Operations Manager - VOC **Date**:1 Oct 2024**Location**:Melbourne, VIC, AU, 3121**Company**:Ventia**About the role** As our Operations Manager for our Ventia Operations Centre, you will report to our General Manager and provide strategic leadership and direction to service delivery teams ensuring performance and the provision of reliable and predictable...

  • Team Leader

    7 months ago

    Cremorne, Australia Online Education Services Full time

    **About OES** Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through...

  • Customer Service Operator

    4 days ago

    Cremorne, Australia Skout Solutions Full time

    About The Roles Due to an increase of works from our clients, we are seeking expressions of interest for Customer Service, Jeopardy and Dispatch Officers within our Operations Centre (VOC) to support our clients through our state-of-the-art monitoring systems. As a member within the VOC team, you will be required to manage incoming work orders for proactive...

  • Team Leader

    7 months ago

    Cremorne, Australia Online Education Services Full time

    About OES OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a...

  • Live Betting Team Leader

    2 weeks ago

    Cremorne, Australia PointsBet Full time

    Title: Live Betting Team Leader Reporting Manager: Contact Centre Manager Direct Reports: Live Betting Operators - Full time and casual staff Role Description The Darwin Team Leader is responsible for assisting the Contact Centre Manager in ensuring live betting activities conducted by PointsBet are performed efficiently, diligently, and are of a high...

  • Development Team Leader

    3 weeks ago

    Cremorne, Australia Domain Group Full time

    **Development Team Leader - Melbourne Office - Permanent Full Time** A great opportunity for an experienced Software Development Team Lead, to join Domain’s growing Agent Solutions business, work on modern technologies, and take part in building a suite of connected property solutions which will make a mark on the real estate industry. Work...

  • Team Leader

    2 months ago

    Cremorne, Australia Online Education Services Full time

    **About OES** OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with...

  • Software Development Team Leader

    2 weeks ago

    Cremorne, Australia Domain Group Full time

    **Software Development Team Leader - Melbourne Office - Permanent Full Time** A great opportunity to be a leader of a software development team to work collaboratively to enable and empower a team, taking accountability for the delivery and operation of a valuable platform used by thousands of real estate professionals everyday. Build a better...

  • Service Desk Team Leader

    4 days ago

    Cremorne, Australia Reece Group Full time

    Service Desk Team Leader The Reece name is probably best known for plumbing. But we’re much more than that!! As part of Reeetech, you’ll join a 250+ strong team that handles everything from Product Management and Engineering to Data and AI. We’ve built a world-class product and design culture. Collaborative, non-hierarchal, diverse, and humble. We...

  • Team Leader

    7 months ago

    Cremorne, Australia Good Cycles Full time

    **Good Cycles** is entering a period of transformational change as we amplify our social impact through organisational growth and expansion of employment pathways for young people. Moving into our eleventh year, we’re excited about this new area we’re jumping into, and the opportunities for growth, as well as providing clients with a real...

  • Safety Leader

    7 days ago

    Cremorne, Australia Reece Group Full time

    Safety Leader **About Reece** You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 8,000 employees across...

  • Company Expansion

    6 days ago

    Cremorne, Australia Aztec Solutions Pty Ltd Full time

    Currently we have a great opportunity to join our marketing team. We are a national marketing company with 30+ years experience and representing some of the most well known automotive brands. We are currently looking for 5 new sales reps/team leader to help with our growth and client demand. It’s a sales representative position; we are looking for...

  • Digital Experience Leader

    7 months ago

    Cremorne, Australia Reece Group Full time

    Digital Experience Leader **About Reece** You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800+ branches and 9,000...

  • Customer Service

    4 months ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service - Help Desk Operator **Date**:24 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- We are looking for a **Customer Service Representative / Helpdesk Operator** within the **Ventia Operations Centre (VOC)**. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.The...

  • Room Leader

    2 months ago

    Cremorne, Australia Only About Children Full time

    **More Than A Job. A Rewarding Career** Are you looking for a close-knit and positive team culture where your hard work will be valued and you can enjoy coming to work? At Only About Children, we have a strong focus on providing quality education and care not only for children but also for our team members. When you join Only About Children, you can feel...

  • Call Centre Operator

    1 month ago

    Cremorne, Australia Ventia Pty Limited Full time

    Call Centre Operator / Call Dispatcher **Date**:16 Dec 2024 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia - Ventia are seeking a vibrant, highly engaged and experience Call Dispatcher top join our **Ventia Operations Centre (VOC)**. - Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of Richmond, Melbourne**. - The...

  • Group Strategy Leader

    7 months ago

    Cremorne, Australia Reece Group Full time

    Group Strategy Leader **About Reece Group** Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remain the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of...

  • Gelato Messina Richmond

    5 months ago

    Cremorne, Australia Gelato Messina Full time

    **Do the words ‘Gelato Messina’ make you say “OMGG, I love Ice Cream” and start to cry happy tears** Then we’re looking for you. The bubbly one, the one who can’t stop smiling, the one who customers come back for and more importantly, someone we can call our little scoop of happiness. This Role requires some flexibility and the availability to...

  • Early Childhood Room Leader Full Time North Sydney

    5 months ago

    Cremorne, Australia Kiddie Land Pty Ltd Full time

    **What we offer you**: - Work with a supportive team. - An additional educator in each room which is above the ratio requirement under the Regulations - excellent working condition - Paid above the award rate - Paid overtime for staff meetings and extra hours you work - Plenty of off-street unlimited parking around the Centre - Bus stop is located opposite...

  • Gelato Messina Richmond

    1 day ago

    Cremorne, Australia Gelato Messina Full time

    **Do the words ‘Gelato Messina’ make you say “OMGG, I love Ice Cream” and start to cry happy tears** Then we’re looking for you. The bubbly one, the one who can’t stop smiling, the one who customers come back for and more importantly, someone we can call our little scoop of happiness. This role requires some flexibility and the availability to...

Voc Team Leader

2 months ago

Cremorne, Australia Ventia Pty Limited Full time

VOC Team Leader

**Date**:13 Nov 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia**About The Role**
Ventia are seeking an experienced Team Leader within our Ventia Operations Centre (VOC) to provide leadership and direction to dispatch/helpdesk teams on a daily basis ensuring performance of key service levels across multiple 24/7 national and state-based projects for Ventia.**What you’ll be doing**:

- Responsible in ensuring the team provides timely and dynamic deployment of resources on a proactive basis to ensure multiple and at times conflicting priorities are met
- Responsible in ensuring the team provides proactive jeopardy management of all work orders across the project is required to ensure service level agreements are met
- Provide leadership to the Ventia Operations Centre staff in maintaining positive outcomes
- Provide assistance and support to Dispatch/Helpdesk Operators targeting acceptable performance outcomes for the business
- Leading and mentoring of Dispatch/Helpdesk positions with active input and involvement with culture and engagement
- Client facing and liaising with clients for general day to day and Adhoc requests
- Conduct performance and development reviews in Success Factors for direct reports
- First point of escalation - VOC and Customer escalations Ensure the Contract Service Level Agreements contract KPIs specific to the operations and maintenance requirements are met or exceeded.
- Co-ordination of Incident real time analysis, investigations and response effort and environmental risks and hazards. (End-to-end responsibility of emergency faults)

***

**About You**
Ideally you will have a minimum 2 years’ experience in a leadership role with a sound understanding of the operations and maintenance environment in telecommunications technical service centre or utility industry.**You will also possess**:

- Excellent stakeholder engagement skills
- Proficient in the use of MS Office suite and internal reporting and performance management software (Successfactors or similar would be desirable)
- Implementation of process and procedures through effective change management

***

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
***

**How to apply**

**Position Reference Number: 160799