Delivery Teamlead

**Do you love the building industry? Want to be on a team making waves?**

H&G has just won the **Trade Hardware Store of the Year for NSW** - and we're keen to bring new perspectives to our established store in Peakhurst.

Reporting to the Store Manager and Distribution Manager, we our looking for Delivery Teamlead, your day will be focused on providing exceptional personalised service to our trade customers.

As an Australian, family-driven business - we like to consider ourselves independents - who help independents. On top of that, we are big enough that you can grow your career with us long-term.

**What are we looking for?**
- Strong collaborator
- Extensive experience and understanding of load management and security
- Previous experience working within the logistics industry as a driver or supervisor
- Logistics certification in progress, highly desirable
- Good communication skills, both written and verbal
- Competent with excel, word and Office365
- Forklift licence and MR or HR licence highly desirable

**General Responsibilities / Key Result Areas (KRA’s)**:

- Works collaboratively with the assigned store management to provide a positive delivery experience for both the customer and teams within the business
- Reviews customer orders and plans and co-ordinates delivery activities
- Builds positive and productive working relationships with customers for business growth
- Oversees daily activities of delivery team and provides direction and guidance as needed
- Performs resource allocations and workload assignments according to delivery requirements
- Manages individual performance of team-members, ensuring that the team maintains high levels of competence and operational excellence
- Oversees team compliance with company policies and procedures, meeting all expectations in regards to health and safety standards and practices
- Reports any vehicle/driver incidents relating to health and safety within 24 hours to the WHS & ER Manager
- Evaluates the performance of team members at least annually using the company process, and determines training needs
- Supports up
- and cross-skilling of delivery team (forklift licence, MR to HR, certifications etc)
- Serves as primary contact for customer inquiries and concerns for the local site
- Analyses customer orders, sets delivery priorities and makes schedule adjustments to meet timely delivery goals
- Works with the Logistics Manager and Distribution Manager to develop process improvements to achieve cost effectiveness and time savings across the company, including inter-store goods transfers and warehousing
- Provides regular updates to the Logistics Manager and Distribution Manager on any issues or concerns at the local site
- Makes critical business decisions to meet customer expectations
- Maintains a local accident register and all documentation
- Understands and utilises the tracking system ‘Solbox’ to manage delivery and improve service to customers
- Ensures vehicles are maintained and secure, conducting daily and monthly assessments and providing recommendations on repairs, upgrades and purchases to the Logistics Manager as needed
- Monitors registration and CTP status of local vehicles, including forklifts
- Other duties, as assigned