Despatch Coordinator

4 weeks ago

Wetherill Park, Australia Nick Scali Furniture Full time

Nick Scali Furniture is a nationally recognised household name founded in 1962. As a market leader, we pride ourselves on being experts in luxury furniture design. With over 50+ stores across Australia and New Zealand, we are continuing to grow with new stores opening this year.

We are seeking a Despatch Coordinator to join our team in Wetherill Park on a full-time basis. This is a full-time role, Monday to Friday, 8:30 to 5:30.

**Duties of the role**:

- Answering inquiries from customers and internal staff regarding delivery in a timely and efficient manner so customers receive their goods on time
- Provide knowledgeable, courteous, and helpful customer service
- Ensure customer satisfaction in every transaction
- Coordinate and manage delivery jobs for drivers and provide administrative support within the process

**Essential Criteria**
- Experience in customer service, within a Call Centre environment preferred
- Good written and verbal communication skills
- Detail oriented with good organisation skills
- Comfortable with computers and efficient with data entry
- Effective working in a busy environment and meeting deadlines

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