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Customer Services Administrator: Templestowe Care

4 months ago

Templestowe, Australia Bupa Full time

**About the Home**

Discover the delightful Bupa Templestowe, a modern care home close to the Yarra River and scenic parklands of Templestowe and just half an hour from Melbourne’s CBD.It consists of 4 communities, with a Clinical Care Manager and Registered Nurses in each community. We have dementia care and high care units, within this 142-bed care home (when at full capacity). Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. We received a 93% overall satisfaction rating given by residents and their relatives based on the eight Aged Care Quality Standards and a 4 Star grading for our Aged Care Star Ratings.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As a Customer Service Administrator, known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC, our General Manager Lydia and our Assistant General Manager - Paige. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This is a part time role working 4 days per week.

**Duties**
- Each CSC has their own portfolio of duties.Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.Below is an example of tasks but you certainly wouldn’t be responsible for all of them
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Staff rostering including HR administration support
- Financial management including petty cash, receipting, and banking
- General administration including document control, mail, customer service, reception, maintaining the coffee machine etc

**Skills and Experience**

PatienceWorking in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Working in Aged Care can be incredibly rewarding, but if you’ve not experienced a Care Home environment before and you aren’t sure, come and visit and have a chat.We would be more than happy to show you around

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.