Receptionist/medical Receptionist

3 weeks ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Seeking an experienced receptionist to work in a dynamic, fast-paced environment on a fixed term full time basis

THE ROLE- Salary Package: HEW4 $70,536 - $76,022 p.a., plus 17% employer's superannuation and annual leave loading- Appointment Type: Fixed term (2 years) Full-time position- Location: Macquarie University (North Ryde) location

About the Role- Flexible working hours- Competitive base salary- Training provided

We are currently seeking an experienced receptionist to work in a dynamic, fast-paced environment on a fixed term full time basis.

Working as part of a team, this is a key role supporting the operation of the Speech and Hearing Clinic at Macquarie University through high volume customer service and administrative support.

Key accountabilities include (not limited to):
- Provide best practice reception and administrative services for the Clinic and its activities following Clinic protocols.- Manage the booking of appointments to ensure effective use of clinic rooms for clinicians and student placements.- Manage a high volume of inbound and outbound calls with courtesy and empathy.-
- Process client registrations, referrals, invoices and refunds, including processing claims for third party funding programs.- Ensure accurate data entry of client information and records whilst preserving confidentiality and privacy.- Respond to, or appropriately escalate, queries from staff, visitors, and members of the public about the Clinic and its activities.

About You

You will have previous reception and administration experience. Experience within a healthcare setting is desirable but not essential. You will be an enthusiastic and professional individual who enjoys interacting with clients to provide best practice customer service in each interaction. You will enjoy working in a lively environment, have excellent organisational skills, and the ability to prioritise work whilst maintaining a high level of accuracy.

About Us

The Macquarie University Speech and Hearing Clinic provides best-practice clinical services in Audiology and Speech Pathology. The clinic is designed to deliver high quality integrated health services and excellence in clinical education. Clients are seen by either Audiologists or Speech Pathologists with students under supervision as part of their Master’s degree programs. Housed in the state-of-the-art Australian Hearing Hub, the Clinic has excellent facilities and is located alongside key partners. The Clinic offers a comprehensive range of diagnostic and rehabilitative speech pathology and audiology services to people of all ages with speech and hearing difficulties. Our services help Australians to participate in everyday life - at home, at school, at work or socially.

To Apply

To be considered for this position please provide your resume along with 1-2 page cover letter addressing the following selection criteria:
- Demonstrated reception/administration experience within a strong client-focused environment - preferably in a healthcare setting.- Demonstrated sound verbal and written communication skills, and the ability to build rapport with clients.- Excellent organisational and time management skills with attention to detail and high level of accuracy.-
- Ability to work effectively as part of a team and contribute to a positive team culture.- Understanding of privacy and confidentiality principles.

Role Specific Conditions- Working with Children Check clearance for NSW- NDIS Worker Check (NDISWC)- Immunisation screening
- Please note this position is only open to Australian citizens, permanent residents or those currently residing in Australia with complete working rights._

Role-specific Enquiries: Miriam Zeidan, Practice Manager at

General Enquiries: Nithya Elango, HR Assistant at

Applications Close: Sunday 23rd July 2023 at 11:59 pm AEST

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Applications Close:
23/07/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .

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