Customer Service/sales Support . Full-time

7 days ago

Sydney, Australia Professional Beauty Solutions Full time

We are always looking for great people to become a part of the PBS team. We are looking for energetic, success-oriented people who thrive in a dynamic environment. We are in a fast-pace industry that rewards those who have the skills and inclination to adapt quickly and meet the challenges of driving the business forward. These attributes are at the very core of Professional Beauty Solutions' success.

**Customer Service/Sales Support**:
Professional Beauty Solutions currently has a fantastic opportunity for a well-organised, energetic and friendly sales support team member to provide outstanding support to its clients and to the marketing & sales team of the company. If you have amazing customer service and data entry skills, this could be the role for you.

**About the business**

Professional Beauty Solutions is an established (17 years) rapidly growing Australian family-owned Beauty, Manufacturing & Distribution company. We deliver world-class professional beauty brands to salons, clinics and online partners nationally. Our team culture is the cornerstone to our success and it is a driven, fast-paced culture that thrives on results.

**About the role**

This is an excellent opportunity for someone who is looking to work close to home in the SUTHERLAND SHIRE. We are a team of approximately 40 fun, creative, high achievers who thrive on a fast-paced environment.

**About the day-to-day**:
**Key tasks and responsibilities will include (but of course, aren’t limited to)**:

- Answer incoming calls
- Calling back and qualifying new enquiries
- Processing orders directly into our system (data entry focused)
- Exceptional customer service
- Proactively support customers and the sales team to ensure service levels are maintained and customer satisfaction is maintained or exceeded
- Communicate, problem solve, document and coordinate service issues, complaints, resolutions and responses

**About you**:

- A Customer focus to ensure you always have the customers needs front of mind
- Ability to navigate multiple systems whilst being on the phone
- HIGH level of accuracy in data entry
- Someone who thrives in a high energy, fast-paced & supportive team environment
- Strong Communication, written and listening skills
- Someone with a great attitude who wants to create the best outcomes for customers and the company
- Experience in a customer service/admin role - minimum 2 years
- 'Can-do' attitude
- Confidence in dealing with a wide range of people
- Excellent attention to detail, accuracy and time management

**Personal attributes**:

- Engaging and positive nature
- A reliable, ethical and flexible attitude to work
- A friendly, patient and professional phone manner
- Ability to show empathy and understanding, as many customers require extra level of assistance
- Punctual, well presented and reliable

Must have current driver’s license and own transport.

Previous applicants need not apply.

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