Collections Officer
5 months ago
**Five Things You Need to Know**:
- **Company Growth**: our valued client is in an exciting expansion phase and is seeking new talent to join their appreciated and highly successful team.
- **Management Team**: they are the best in the business. Your manager will develop your potential through strong leadership and guidance giving your career purpose and direction.
- **Professional Development**: the sky is the limit. This is an exciting time to join the business because as they grow quickly, so will your career.
- **Benefits**:there is the opportunity to earn up to 10% bonus; join a fun, friendly and dynamic team and enjoy a flexible working environment (eg. work from home options).
**About the Opportunity**
This is an incredible opportunity to either kick-start your career in finance or to continue to grow your career as a Senior Collector.
You will join a passionate and dynamic customer service team, dealing mainly with 1-30 days arrears. Duties can include:
- Inbound and outbound collection calls; following up on current and broken payment arrangements
- Providing customers with solutions to their queries
- Making suitable arrangements for repayment of arrears with clients
- Assessing hardship cases in conjunction with the hardship team
- Skip tracing using various tools
- Educating delinquent customers to prevent future arrears
- Accepting or making recommendations on settlement proposals and hardships submitted by client’s
- Making recommendations for initiating legal action to recover overdue amounts
**About You**
- You will not need finance experience to be successful in this role. However, we would love to see you coming from a customer service background. And we are also very open to welcoming seasoned Collections Officers to the team.
- You will have a natural affinity for people and your engaging personality will deliver high-quality customer service
- Strong attention to detail is appealing in order to keep customer records up to date
- Sometimes it gets busy, so a calm and patient nature will aid your success in the role
- Tertiary qualification (commerce/finance/accounting or related disciplines desirable)
For a confidential discussion, feel free to call Melissa Lombardo on (02) 8042 8905
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