General Manager

4 weeks ago

Brisbane, Australia Ovolo Group Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**The Gig**

At Ovolo we also have a strong focus on design and that creative aspect that has our guests captivated in all of our venues across the world. Our spaces have been described as breathtaking, masterpieces, fun, fashionable and iconic. Most importantly we are currently in the midst of developing a space here at The Inchcolm By Ovolo. on where people just like to hang out in. An environment that’s all about — captivation, presence, the ambience, the feel-good guest experience.

It’s the experience that makes people come back. It’s the General Manager that ensures that these expectations are being met. If you just have great food, it’s not enough. If you have a great room, it’s not enough. You must be able to tie all those elements together. It’s a like a symphony. The Hotel is the stage and your role is ensure that as you conduct to incorporate every little detail into your masterpiece: live music, entertainment, lighting, cocktails, exquisite food, ovolo styled staff to serve, provide and meet every expectation to delight our guest flawlessly across all departments.

Your responsibility is to have your finger on the pulse, be innovative and able to convey the Hotels Direction effortlessly and transparently so your team understand it perfectly. The team can then transmit a unified vision and approach of the brand and everything Ovolo stands for to the guest.

As the conductor it’s not about beating to the right pattern, its about how you develop it, to shape the music to continually evolve once we have opened to then become established in the market, a skill which involves psychology, body language, knowledge of the market, foresight and sensitivity.

As you can see what don’t want someone traditional in thought, we are after a thought leader who can conduct, bring our vision into fruition, and mark us on the map as an institution. A place where people will travel near and far to check us out.

**About You**

You're an experienced Hotel GM, savvy, innovative, "entrepreneurial go-getter" with bags of energy, nurturing, positive mind-set and with a hunger to succeed within a dynamic and fast-paced environment This is a hands-on role and you will be leading from the front. On the floor, inspiring your team, delighting your guests, walking the talk & representing everything that is Ovolo; Effervescent, Fabulous, Unconventional, Never Boring and most of all Shiny Happy.

You will be experienced in the lifestyle Hotels market; strong in rooms is a given of course and ideally have F&B experience with proven abilities in increasing revenue streams & profitability across both rooms & F&B.

You also must have demonstrated attributes;
- ** Representativeness**; commitment to personal integrity and authenticity; you walk the walk
- ** Organisation and Planning;** you are a multitasker, achieving what you set out to do and uses your resources to ensure the business maintains efficiency
- ** Operational Decision Making**; makes fair decisions based on all the facts aligning with Ovolo's Vision
- ** Business Acumen**; and capability of analysis
- ** Advocator of customer / brand focus**; Makes customers and their needs a primary focus
- ** Leading a Successful Team**; Most importantly.....**most importantly**....you are a highly effective leader and coach. You have the ability to lift and inspire your team. You instinctively understand the direct link between our employee experience & our guest experience and can drive both of these to great success.

**What you'll get...**
- To work under the award-winning Global Brand with inspiring and creative team
- Well, there's the chance to shine in a brilliant team environment in the cool

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