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Front Office Night Manager, 9pm

1 month ago

Lismore, Australia Elements of Byron Full time

We have an opportunity available for an experienced Night Audit Duty Manager to join our Front Office team in our multi-award-winning beach front resort. Working closely with our Front Office Manager you will develop and nurture a strong team that are encouraged to cooperate both internally and externally, whilst displaying the high level of customer service and attention to detail that we pride ourselves on. You will directly supervise and coordinate all night staff to ensure proper completion of night audit duties. Facilitate and monitor the implementation of the HSE Management System and associated policies, procedures, guidelines and programs.

**Your responsibilities include but are not limited to**:

- Manage nightly resort operations between 9pm - 7am (**Sat, Sun, Mon, Tue**) with 3 days off together
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies
- Post any transactions needed
- Perform end-of day procedures
- Produce daily reports for departments and department heads - Compile and run statistical reports for all departments and transfer information to our Accounting department
- Meet and greet guests as they arrive and complete check in process when required.
- Carry out nightly property/security checks.
- Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
- In conjunction with the Rooms Division Manager, develop, implement and monitor performance standards for operations in the department.
- Ensure the cleanliness standards of the resort are adhered to.

We are looking for someone who can quickly establish rapport, stay calm under pressure, and maintain exceptional attention to detail. This is a full-time permanent position working 4 days a week, 10 hr shifts, Sat/Sun/Mon/Tue with three days off each week.

**Requirements**:

- Previous experience in a similar Night Audit role within a 4-5 star hotel/resort.
- Availability to work 4 days a week, 10 hr shifts, Sat/Sun/Mon/Tue
- Demonstrated ability to train, lead and motivate a customer focused team
- Understanding of budget control and rostering
- Well presented with excellent communication skills both written and verbal
- Demonstrated proficiency in Microsoft Office, Fidelio or Opera System is essential
- Strong understanding of IT systems and maintenance
- Ability to communicate with a diverse range of people
- Full availability to work weekends and public holidays
- Remain calm and effective in emergency and high pressure situations
- Current drivers licence essential
- First Aid Certificate desirable

**Benefits**
- Restaurant, Accommodation and Spa treatment staff discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site