Major Loss Claims Officer

2 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Join Our Team as a Commercial Major Loss Claims Officer**

Are you a seasoned professional in commercial property claims looking for your next challenge? Suncorp Group is on the hunt for a dynamic and dedicated Commercial Major Loss Claims Officer to join our top-tier team. This is a fantastic opportunity to work with one of the industry’s leading names, based in Sydney, Brisbane, or Melbourne.

**What You’ll Be Doing**:

- **Lead Complex Claims**: Take charge of ISR, complex commercial property, and large loss claims from start to finish, ensuring meticulous assessment and settlement.
- **Client Communication**: Be the go-to expert for our insured clients and brokers. Simplify policy responses and clearly explain how settlements are achieved.
- **Team Collaboration**: Work alongside a talented team of Claims Officers. We believe in supporting each other to handle claims efficiently and effectively.
- **Insightful Feedback**: Provide valuable insights to Underwriters and Claims Managers, identifying issues and potential risks to enhance our service.
- **Keep Everyone Informed**: Offer regular updates to Brokers and Customers about their claims. Maintain transparency, including any declinatures, and actively seek feedback to improve our service.
- **Tech Savvy**: Utilize our advanced computer systems to manage claims efficiently.
- **Coverage Expertise**: Assess contract coverage thoroughly, including indemnity, legal liability, and quantum issues.

**What We’re Looking For**:

- **Experienced Professional**: Extensive experience in managing commercial property claims, with a strong background in ISR claims.
- **Technical Know-How**: Deep understanding of material damage and business interruption claims.
- **Customer Service Star**: Proven track record in delivering exceptional customer service.
- **Qualified and Driven**: Ideally, you’re completing or have completed ANZIIF studies (or an equivalent qualification).
- **Decisive and Strategic**: Strong decision-making skills to navigate complex claims and provide effective solutions.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Location Flexibility**: Work from Sydney, Brisbane, or Melbourne.
- **Permanent Role**: Enjoy stability and long-term career growth with us.
- **Professional Growth**: Access to ongoing training and development opportunities to advance your career.
- **Supportive Team Environment**: Be part of a collaborative and supportive team that values your contribution and success.
- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 09 Sep 2024 AUS Eastern Standard Time
**Applications close**: 22 Sep 2024 AUS Eastern Standard Time

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