Telephone Inbound

**Call Centre role - Telephone Inbound & Outbound COLLECTIONS OFFICERS**

**STARTING Immediately - role that gives back**

Commercial Credit Services is a professional debt collection agency that provides debt recovery services across Australia and New Zealand, we have multiple opportunities available in our call centre in Mulgrave (South-eastern Suburbs of Melbourne).

We pay a competitive hourly rate including evening shift allowances when working late. Our team is seeking new recruits who are great negotiators, empathetic, enjoy problem solving, confident at asking the questions that matter and love helping people.

We are a merit-based employer, who is proud of our diverse workplace and seek to continue this.

We encourage applicants from all backgrounds. We are very interested in applicants who have languages other than English to help better engagement with our non-English speaking customers.

We have a focus on helping you with career growth, be it upwards through our organisation or as a stepping-stone for your ideal career. Our focus is to provide you with life-long skills that can be adapted anywhere.

**We are seeking, motivated, friendly, and positive applicants who can commit too**:

- At least 18 months+ in this role
- At least 3 shifts per week (Monday to Friday)
- Available to work 20+ Hours Per Week across our morning, day, and evening shifts.
- Ability to work, day or evening shifts that finish at 8:30pm
- Roles are initially Casual based, with opportunity to move into permanent Full & Part Time roles are available for high achieving consultants.

**To thrive in this role**:

- You will have a can-do attitude
- You love helping people.
- You deal well with Pressure.
- You have a calm nature.
- You understand Debt Collection is not your everyday call centre role. This role requires quick decision-making skills, ability to think on your feet and the ability to handle emotional situations.
- You have ability to deal with stressful situations.
- You have a positive mindset.
- You are empathetic and caring.
- You want a role where you need to use your brain.
- You have an engaging personality.
- You want a role that is going to provide you long term skills and experience that can be adapted into any role or for personal benefit

**Benefits of the Role**:

- Steady hours as per what you are seeking
- Ability to work around your busy lifestyle
- Increased rate for evening shifts.
- Secure Role - consistent shifts - competitive hourly rate
- Chance to grow and enhance your skills and abilities.
- Leadership opportunities
- Workplace that values its employees and knows without them we cannot be successful.
- Regular incentives and team rewards.
- Provide a Cover Letter addressing how your skills and experience will allow you to thrive in this role.
- Provide an Updated Resume
- Detail your availability in line with our operating hours of: Monday to Thursday 7:30am - 8:30pm & Friday 7:30am - 5:00pm

**Job Type**: Casual

**Salary**: $29.96 - $34.76 per hour

**Benefits**:

- Free drinks
- Free food

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- No weekends

Application Question(s):

- When can you start?
- How long do you plan on working with Commercial Credit Services?
- How many hours a week do you wish to work?
- How many shifts per week do you wish to work between Monday - Friday?
- Are you able to commit to shifts Monday to Thursday that may finish at 8.30pm?
- Do you have any planned holidays in the next 12 months - if yes when?
- Do you speak any other languages fluently if YES - what languages?
- Are you an Australian Citizen or Permanent Resident?
- If you are a student, please answer the following:
a. What are you studying & where?
b. How many years / months left with your course?
c. Once your course is completed what is your plan?
d. Are you going to be looking for a graduate role if so when?
e. During exam period can you commit to at least 3 shifts per week?
- This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road - Mulgrave - South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?
- What is your phone# and best time to speak with you?

Work Location: In person