Patient Experience Coordinator

3 weeks ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 60772

**About Monash Health**

**About the Patient Experience Team**

The Patient Experience Team work with the organisation to support initiatives and projects related to improving patient experience. The team supports improvement in the quality and consistency of our consumers’ experiences of care through the availability and analysis of timely, high quality consumer reported experience data and use their knowledge and skills to advise and coach stakeholders undertaking improvement initiatives.

**About the Role**

The Patient Experience Coordinator provides advice and expertise to support key activities and initiatives that focus on improving experiences of care. Through engagement and collaboration, they seek out innovation, improvement and efficiencies in patient experience and consumer partnerships.

**About You**

Thriving in a dynamic environment, you bring an enthusiastic and flexible approach to your work. With exceptional interpersonal, verbal and non-verbal communication skills, you are confident in your ability to influence and embed change.

You are a person who is consumer focussed, loves data, quality improvement and service excellence.

**You Are Also**
- Service orientated and passionate about improving experiences of care
- Able to manage varied workloads and competing priorities
- Committed to collaborating and building sustainable relationships with all levels of the organisation and with patients, family and carers

**What you need**

Mandatory requirements of the role - qualifications, licences, memberships,
- Experience in a health care setting is essential
- Experience and skills in project coordination
- A qualification in a relevant field
- Current Driver’s License

**What we offer**:
Our employees enjoy a range of benefits including:

- Salary packaging options that increase your take-home pay
- Access to subsidised onsite staff car parking
- A comprehensive Health and Wellbeing Program
- Free vaccinations
- + more

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

**How to Apply

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