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Manager, Complaints and Professional Standards

4 months ago

Melbourne City Centre, Australia Office of the Victorian Information Commissioner Full time

The Manager, Complaints and Professional Standards is an integral senior member of OVIC's Public Access Branch. OVIC's Public Access Branch is responsible for the FOI review, complaint and professional standards functions, and comprises three teams:

- the Registry and Case Support team;
- the Complaints and Professional Standards team; and
- the Reviews and Informal Resolution team.

Reporting to the Assistant Commissioner, Public Access Operations and Compliance, the Manager, Complaints and Professional Standards is responsible for leading and managing the Complaints and Professional Standards team to ensure complaints and professional standards engagements, and any other relevant matters arising from the FOI Act, are dealt with in an efficient and timely manner.
With the ability to manage a team and drive performance, the Manager, Complaints and Professional Standards cultivates productive working relationships and exemplifies personal drive and integrity. The role involves handling complex complaints and negotiating outcomes using dispute resolution strategies.
- OVIC's functions and responsibilities
- Our Organisational values and strategic plan
- Annual Reports
- FOI, Data Protection and Information Security publications
- Privacy - how we use your information

**How to apply**:
Applications close 11:59pm Sunday 29 January 2023.

**Other relevant information**:
OVIC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such OVIC offers Reasonable Adjustments for applicants with disabilities on request.
OVIC is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.