Customer Service Officer

2 weeks ago


Southport, Australia BGIS Full time

**BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team.
- Excellent job security
- A rewarding and motivating environment
- Work for a company that wants to make a difference

**The Role**

The responsibilities of the **Customer Service Officer **include:

- Answer incoming calls from clients;
- Answer inquiries;
- Lodging work requests using the nominated CMMS;
- Handle complaints;
- Data entry
- Interpret and action the request within 3 minutes.
- Provide prompt, accurate and timely customer reporting on service levels, KPIs, overdue work orders onsite and rectification.
- Liaise with service providers and Facilities Managers to clarify technical issues about the diagnosis of faults and the responsibility for their rectification.
- Data entry and maintenance of customer/potential customer databases.

**Skills/Experience**
- Strong demonstrated experience working in a Customer Service Centre environment.
- Demonstrated understanding of customer service principles.
- Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
- Demonstrated attention to detail and grammar.
- Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
- Good keyboard skills, speed, and accuracy.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- High School Certificate or equivalent.
- Previous experience in a customer service centre.

**Culture**
At BGIS, we create safe environments where our people can do their best work. Our team comprises individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and always look for people who can bring new ways of thinking to our teams.

**Benefits**
BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program.

**About BGIS**
BGIS has over 7000+ employees globally. We are a leader in providing facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services. We are focused on delivering innovative service solutions for our clients across various sectors, such as Commercial Business, Defence, Healthcare, Government, Higher Education and Utilities.



  • Southport, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team? If you’re ready to jump in with both feet, then we want to hear from you! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will...


  • Southport, Australia The Busy Group Full time

    About the role… The primary purpose of the Customer Experience Advisor is to establish and maintain professional working relationships with a range of different people to align them with employment, apprenticeships and training opportunities. Customer Experience Advisors need to be knowledgeable about all BUSY services and how they meet customer needs....


  • Southport, Australia BOQ Full time

    About the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team?At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Southport team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...


  • Southport, Australia BGIS Full time

    We are seeking an experienced and motivated Customer Service Supervisor to join our dynamic call centre team. As a Customer Service Supervisor, you will play a crucial role in managing and leading a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. This role is based at the **Gold Coast,...


  • Southport, Australia St.George Full time

    Join our dynamic team at our Southport branch - Permanent Part Time opportunity (25 hours per week) - Opportunity to develop your career in banking & finance **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...


  • Southport, Australia Motion Asia Pacific Full time

    Work within a supportive team environment to ensure your success - Uniforms supplied - Opportunity for progression within the business This is a great role for a highly motivated individual to join our dynamic Internal Sales team based in Southport 4215 QLD. We are looking for a person who has sales experience in our industry or a like industry, positive...


  • Southport, Australia Telstra Full time

    Employment TypeCasualClosing Date10 Oct 2023 11:59pmJob TitleCasual Customer Service & Sales Consultant MT GAMBIERJob SummaryDeliver great customer service in our retail stores. Assist customers with product and pricing information. Casual Position AvailableJob DescriptionSome of the specificsTelstra Store Mt Gambier - Shop 2, Post Office Complex, 33 James...


  • Southport, Australia Davidson Group Services Full time

    **AO3 Client Liaison Officer** **About the Role**: Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Call Centre Consultants. There is a potential of multiple opportunities available based in the heart of the Gold Coast. If you are a vibrant, enthusiastic call centre professional we would love to hear...

  • Service Technican

    4 weeks ago


    Southport, Australia Tesla Full time

    What to Expect As a Tesla Vehicle Technician you'll be responsible for upholding Tesla's exceptional Service standards. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing to meet the needs of our Model S, Model X, Model 3 customers and beyond. This role will be a hands on...

  • Rostering Officer

    4 weeks ago


    Southport, Australia Direct Care Australia Full time

    **About Us** Direct Care Australia (DCA) provides support to people who are living with a disability or with age-related conditions to live independently in their own home and to be active members of their chosen community. We provide a range of Disability and Aged Care support services that include in-home, community and accommodation support services...


  • Southport, Australia BUSY Ability Full time

    Posted: 17/02/2023 Closing Date: 17/03/2023 Job Type: Permanent - Full Time Location: Southport Job Category: Employment Services **Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.** **About The BUSY Group** The BUSY Group is a...


  • Southport, Australia Healthscope Full time

    ·       Do you love hospitality but tired of split shifts and inflexible rosters?·       Want to work where management value work life balance?·       AM and PM shift availability requiredDo you have experience in food services within a healthcare environment or hospitality and enjoy providing exceptional customer service?  We currently...


  • Southport, Australia Guest Services Worldwide Pty Full time

    _**Appointment Setter**_ GuestServices Worldwide have Digital products and new print products, we are looking for motivated enthusiastic individuals to. Join our office based team in Southport We are looking for a driven and ambitious **Appointment Setter** to join our telesales team, _**Self motivated individuals who want to join a great...


  • Southport, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Security Officer** Trident Services Security Pty Ltd is an industry leader in the provision of integrated services, including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of highly proactive and well managed services to our Clients. **Your duties and area of responsibility will...


  • Southport, Australia Guest Services Worldwide Pty Full time

    _**Appointment Setter**_ GuestServices Worldwide have Digital products and new print products, we are looking for motivated enthusiastic individuals to. Join our office based team in Southport We are looking for a driven and ambitious **Appointment Setter** to join our telesales team, _**Self motivated individuals who want to join a great...

  • Legal Practitioner

    4 weeks ago


    Southport, Australia Aboriginal and Torres Strait Islander Legal Service Full time

    ATSILS is a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland. We are 50 years old, and have 250 staff including a specialist Through Care service to complement our legal services. We are fully government funded,...


  • Southport, Australia Healthscope Full time

    Join Australia’s only national private hospital operator in this casual role        Utilise your medical reception/administration experience to ensure the success of our daily operations Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? About the...

  • Maintenance Officer

    4 weeks ago


    Southport, Australia Churches of Christ Full time

    **Churches of Christ, Golden Age Aged Care Service, Southport** **Permanent Part Time, Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - All tools and equipment provided; - Grants (for...


  • Southport, Australia Griffith University Full time

    **Company Description** Creating a brighter future for all** Griffith University is a progressive, values-led university dedicated to learning, leadership, and innovation. This is your chance to help us achieve our vision to transform lives and add to human knowledge and understanding in a way that creates a future that benefits all. Since opening in 1975,...


  • Southport, Australia Automotive Talent Full time

    Top Tier remuneration structure - Monday to Friday only - Premium/Luxury Dealership **Position: Service Advisor** **Location: Gold Coast, Queensland** **Employment Type: Full-time** **Remuneration: $75,000 base + Incentives (top performing advisors earning > $120,000 + Super** **Client Overview**: Our client is a leading luxury car dealership known for its...