Client Support Advisor

3 weeks ago

Box Hill, Australia Box Hill Institute Full time

Based at our Elgar Road Campus, Box Hill
- Multiple casual (full time hours) opportunities available
- Attractive hourly rate

**About the role**:
It’s an exciting time to join Box Hill Institute and we’re currently recruiting for Client Support Advisors

The Client Support Advisor roles form part of the Technology Services team and provides the Technology Solutions infrastructure and support across the organisation.

As the Client Support Advisor, you will be responsible for maintaining the deliverability of the Technology Solutions Service Charter across BHI to deliver an excellent level of client service to internal and external stakeholders. Your role will consist of responding to queries from students and employees at all levels across BHI relating to Technology Solutions support and provide high quality advice and support.

You will have the opportunity to contribute to the effective provision of a range of Service Desk Support systems integration projects and services to provide a positive experience in a productive work environment. You will champion continuous improvement, progressive change culture and quality service delivery across all Technology Solutions services within the organisation and identify gaps in current service delivery systems and documentation.
- The positions are casual full time roles and work on a rotating roster 8am-6pm Monday to Friday. The hourly rate for the role is $35.67. _

**About You**:

- Recently obtained degree or diploma in a field of Information Technology
- Certification in ITIL (preferred)
- End user computing and device support (Microsoft and Apple and Android PC, Laptop, Mobile Devices)
- The nature of Classroom and Corporate Audio Visual systems
- Communications and Collaboration (IP Telephony, MS Exchange, Shared Folders, Printing)
- Network and client access
- Experience and willingness to develop and maintain technical documentation
- Ability to identify and understand the long term impact of particular courses of action and ability to develop an understanding of how various processes with Box Hill Institute integrate
- A proactive self-starter Takes initiative, acts while taking responsibility for own actions and seizes opportunities

**About Us**:
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

**Benefits**:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Flexible work arrangements (dependent on the role requirements)
- Career progression opportunities and reward & recognition programs
- On-site parking
- Novated leasing and salary packaging
- Access to health & wellbeing resources
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Access to libraries offering ebooks, films, novels, children's books and so much more
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
- Purchased Leave

**Applications close: 5pm, Friday 9**th** June 2023**

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.**
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._

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