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Bilingual Support Assistant

4 months ago

Bankstown, Australia Navitas Full time

**About the role**

At Navitas Skilled Futures, the Bilingual Support Officer is responsible for the provision of high-quality bilingual support and customer service. The role requires a dedicated client focus to enhance the client experience and
deal with any phone and face-to-face enquiries.

**Essential**:

- Bi-lingual skills (Vietnamese/ Rohingya)
- Demonstrated high level of interpersonal, written, and verbal communication skills
- Good administrative skills and attention to detail
- Ability to remain calm under pressure
- Ability to remain focussed and manage priorities in the face of competing demands
- Demonstrated awareness of a range of cultural perspectives and sensitive approaches relevant to our clients
- Experience in working as part of a team

**Desirable**:

- Knowledge of programs and contracts
- Previous experience in the education industry

**What we can offer you**:

- A fun and supportive team environment
- Career progression and development pathways
- Collegial and collaborative environment with the aim of academic excellence
- Mobility within the organisation and locations
- Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance
- Salary packaging and novated leasing

**About Us**

Navitas is a leading global education provider driven by a commitment to transform lives through education. It employs more than 7,000 staff to deliver programs and services to approximately 80,000 students around the world. Navitas consists of two distinct divisions: University Partnerships (UP) and Careers & Industry (C&I) divisions.

The C&I division, which represents a significant part of the Navitas portfolio, brings together niche colleges offering higher education, VET, professional development and employability skills to more than 25,000 students across 22 countries. We employ approximately 1,800 staff to deliver programs in five regions: Australasia, UK, South West Europe, Germany/Switzerland/Austria and the US.

Navitas Skilled Futures delivers the Adult Migrant English Program (AMEP) on behalf of the Department of Home Affairs and the Skills for Education and Employment Program (SEE) on behalf of the Department of employment and Workplace Relations. We are also the 2021, 2022 and 2023 winners of the NSW Premier's Multicultural Community Medals.

We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.

**Diversity and Inclusion**

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

Applications close on Friday, 28/06/24 at 12:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

**Extra information