Product Support Specialist

3 months ago

Bella Vista, Australia Woolworths Full time

**Product Support Specialist - Sydney
- The team get together twice a week in our beautiful Norwest offices
- Work with a team that supports growth and career developmentFull time permanent opportunity available

**We are Woolworths Group
**We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**What you’ll do
**The Product Support Specialist will be responsible for managing products that enable our Supermarkets Commercial team to make and execute decisions that optimise our range and space.
- Work closely with the Product Owner on backlog management, requirements reviews, testing (UAT) and deployment activities (incl BVT)
- Support with identification, scoping and implementing enhancements based on learnings from users of core problems and frustrations using the toolsOwn the support experience, ensuring we continuously improve the user experience and are regarded as exceptional business partners, providing valuable support to achieve business objectives

**What you’ll bring
- Excellent at problem solving and has great attention to detail
- Clear and effective communicator, with the ability to understand user requirements and effectively lead session (e.g. workshops, training, listening sessions)
- Strong interpersonal skills, passionate about helping people
- Commercially minded, understanding key user requirements and how to best use the tool to deliver outcomesCurious to learn about the intricacies of our complex business and support the teams that use our solutions to deliver our strategic objectives

**What you’ll experience
**We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
- A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeingParental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

**Everyone belongs at Woolworths Group

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