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Customer Care Specialist

4 weeks ago

Geelong, Australia Integral Diagnostic Group Full time

**Vacancy No**
- VN11540

**Status**
- Active

**Employment Type**
- Full Time

**Brand**
- Lake Imaging

**Department**
- Clerical

**Region**
- Geelong

**Site**
- Geelong - East Court

**Applications Close Date**

**Description**
- Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, Warrnambool, and the surf coast.
Lake Imaging is part of Integral Diagnostics (IDX Group), a leading provider of quality diagnostic imaging services in clinics across Australia and New Zealand, with an established reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams.
ABOUT THE ROLE
Lake Imaging are searching for Customer Care Specialist to join our team located in Geelong. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.
Why You'll Love It Here ❤
- Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
- Work-Life Balance: Enjoy living and working on the beautiful Geelong coast.
- Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
- Expert Team: Learn from an experienced team willing to share their knowledge.
- Full Uniform Provided: Look professional with our provided uniforms.
- Recognition Programs: Enjoy staff recognition programs and awards.
- Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
- Fitness Passport: Access over 1000+ fitness locations nationwide.
- Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
- Career Development: Explore fantastic opportunities to further your career with Lake Imaging.

This is a genuine opportunity to either begin or develop you career in the medical industry. The Customer Care Team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.

**Key Responsibilities**
- What You'll Be Doing
- Answering Calls: Be the friendly, professional voice that patients and referrers hear.
- Scheduling: Use our state-of-the-art RIS system - Visage
- Maximising Efficiency: Keep things running smoothly by managing appointments.
- Quoting Fees: Inform patients about fees and Medicare rebates.
- Prepping Patients: Make sure patients know what to do before their visit.

What You Bring
- Customer Focus: Experience in a customer-facing role is a plus
- Willingness to Learn: Ready to dive into medical imaging terminology.
- Tech Savvy: Advanced computer and keyboard skills are a must.
- Service Excellence: Deliver exceptional customer service every time.
- People Skills: Show care, compassion, and empathy to our patients.
- Problem-Solving: Optimise appointment slots with your analytical skills.
- Time Management: Stay organized and meet team KPI's.
- Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.

Interested?
Simply submit your resume by selecting APPLY.

Please note: Police check and proof of covid vaccination will be required for successful applicants.
Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.