Product Analyst

4 weeks ago

Melbourne, Australia illion Full time

Company Description

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors.

We currently have an exciting Permanent opportunity for a Product Analyst to join our Product team.

The Product Analyst is responsible for assisting the Product Managers in maintaining a competitive and customer-oriented product suite, supporting the complete product lifecycle for a range of Commercial Data & Analytics products targeted across organisations risk life stages.

This position will work in partnership with a variety of stakeholders across the business including Business Analysts, Project Managers, IT Developers, Sales, Data, Finance and Customer Support to develop, implement, monitor and support the Commercial Risk Products.

**Job Description**:
**Functional Tasks and Responsibilities**

Assist in managing the End-to-End Product lifecycle of key products, including:

- Undertake reporting and data analysis to help the business make decisions.
- Maintain existing product material including pricing tables or other product collateral.
- Research and analysis to help inform product decisions.
- Monitor customer usage, behaviour and trends, developing a deep, data centric knowledge of our customers.
- Track product performance against revenue goals, industry standards and competitors, liaising with other business units to gather information.
- Identify and define product features, gaps and user journeys, focusing on customer needs.
- Help maintain the enhancement backlog, balancing customer needs with competing business priorities.
- Work closely with Business Analysts to understand, analyse and document business requirements and acceptance criteria, clearly articulating the ‘why’ and ensuring the product vision is captured.
- Attend project stand-ups and meetings, providing context and clarification on product requirements and objectives.
- Participate in UAT (User Acceptance Testing) and PVT (Production Verification Testing) activities.
- Assist with go to market for new product launches and enhancements.
- Collaborate with Customer Integration and Customer Support teams to help identify onboarding efficiencies and assist with solving customer queries.

**Key Skills**
- Analytical capability and problems solving - using data to inform decisions.
- Strong relationship and influencing skills - to deliver outcomes and satisfy customer needs.
- Strong verbal and written communication skills - to articulate ideas and concepts..
- Ability to manage conflicting priorities through appropriate time management and excellent organisational skills.
- Eagerness to learn, and the ability to work autonomously.

**Technical Aptitude**
- Competency to perform basic SQL queries (Microsoft SQL Management Studio).
- An adequate understanding of database structures.
- Confident use of Microsoft Office - Excel, Outlook, PowerPoint and Word
- Experience using PowerBI is advantageous.

**Desirable**
- Knowledge of product management and product lifecycle management.
- ** Technical Aptitude**
- Basic understanding of XML, JSON, HTML and CSS desirable.
- Experience using Adobe products is advantageous (Adobe XD desirable).

**Experience**
- Using data to support decision making.
- Experience working in both agile and waterfall environments.
- Tertiary qualification in a business or quantitative discipline.

Additional Information
**Culture**

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it***

**Benefits**
- Flexibility and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Social Club - Quarterly calendar of events allowing team member to network and socialized in a fun and relaxed environment

**How to Apply**

**_ Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply_

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