Technical Services Lead Wdp

1 week ago

Jandakot, Australia Healius Full time

**Date**:24 Jun 2024

**Location**: Jandakot, Western Australia, AU, 6164

**Company**:Healius


**The Role**:
The Technical Services Lead establishes, manages and maintains IT Services for the business divisions and departments. This key role ensures that technical services to the business units and its customers are in accordance with defined service levels. The Technical Services Lead is responsible for prioritising demand to ensure IT Services meet customer needs.

**Key Responsibilities**:

- Responsible for the management, provision, support and availability of the Healius technical enterprise and services.
- To provide ongoing inputs into service improvements
- To investigate and resolve a broad range of technical issues and incidents and determine the appropriate actions and resolutions.
- Manage assigned tasks and workload in accordance with technology service levels and KPI’s to ensure 24/7 service availability
- Manage incident escalations, priorities and impacts to ensure speedy IT service restoration
- Explore alternative technology, processes and services to drive financial and operational efficiencies.
- HR Management of resources including performance reviews (e.g. MyPulse Check-ins), training, career development, time logging approvals and leave management.
- Maintain confidentiality of patient and organisation information.
- Adhere to all processes and procedures relating to the workplace health and safety of self and others.
- Build a strong team culture of agility and efficiency and respect for one another
- Lead and manage a team of IT professionals, fostering a collaborative and high-performance work environment.
- Participate in meetings to represent work group perspective and share information
- Participate in discussions and decisions regarding implementation of innovation and technology improvements.
- Procure, install, configure and maintain ICT assets and associated operating systems
- Final decision point to resolve conflicts around technical approach to a given solution
- Participate in On Call roster

**Skills & Experience Required**:

- Provide guidance, mentorship, and support to team members, promoting skill development and career growth.
- Strong technical background with hands-on expertise.
- Ability to bridge the gap between IT and business needs.
- Oversee day-to-day IT operations and support.
- Proven experience in IT management, 2+ years’ experience managing a team.

**Benefits and Wellbeing**

As part of working for Healius Ltd., you will have access to a range of benefits including:

- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the national Healius network
- Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

**Right to Work, Background Checks and Clearances**

You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

Vaccines and Immunisation

Healius is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

**Our Commitment to Diversity and Inclusion**

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**
- **We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

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