Lead Product Designer

2 weeks ago

Sydney, Australia Atlassian Full time

**Working at Atlassian**

**Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.**

**We're looking for a Lead Product Designer to join the JSM Design Team, designing solutions that empower our customers to build customised Help Center experiences without touching a line of code.**

**Your future team**
- Your team will focus on helping our customers build tailored Help Center solutions, without the need to touch a line of code - a complete drag and drop site building experience. This is an exciting, high priority product space with plenty of room to flex your visual design skills and influence the future direction of this important support channel.

**What you'll do**:

- Dive into the pixels and create the vision and system for JSM Help Center, while planning and driving work forward with your team. This is an exciting, multi-faceted project requiring an accomplished visual designer with adjacent skills in information architecture, interaction design, and a systems approach to interface design.
- Make a substantial impact at scale. We have more than 10M users all around the world, and teams both large and small depend on our software to do their work. As a lead designer you will be involved in everything from problem definition to research through to UI implementation.
- Ownership and autonomy across the entire design process. As a lead you will not just design individual features, you'll define the long-term strategy of an exciting and important areas of our business.
- Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
- Be a true champion for our users. We take design seriously, and following one of our core values, ("Don't F the Customer") we’re on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
- Contribute to a vibrant team culture, inspiring a team of diverse talents to do the best work of their life. Some days this might be something fun and social. On other days you may mentor another designer on how to increase the impact of their work.

**Your background**:

- Extensive experience in professional UX/product design, implementing user-centred design methods and best practices to design impactful solutions to challenging problems
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- The ability to measure success with qualitative and quantitative methods
- Mentor, grow and support a team of designers
- A high level of proficiency designing with tools such as Figma & Mural

**Desirable to have**:

- Domain knowledge in service management or customer support processes. An understanding of how support teams create knowledge to their employees and customers.
- Experience in design systems, the ability to identify common components required to support a wide array of customer support use cases.
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty

**Our perks & benefits**

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

**About Atlassian**

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Overview:We're looking for a Lead Product Designer to join the Atlassian Intelligence (AI) Program Team. The Atlassian Intelligence Program involves both a centralized cross-functional business and federated product delivery teams; with the mission of accelerating the next generation of AI features to our customers. You'll be leading the design outcomes of...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Attribute Consulting Full time

    UX, research and service design Global business WFH and remote optionsLead Product DesignerAttribute Group are looking for a Lead Product Designer to join a industry leading organisation where you will be play a key role in researching, service design, designing and testing the user experience of the businesses digital channel and products.The role will...

  • Product Design Lead

    5 days ago

    Sydney, Australia Digitalent Internal Full time

    Job ID: 1468092 **Country**: Australia **Location**: Sydney **Contract**: Permanent **Product Design Lead** - Overview:_ - Digital transformation partner for established organizations globally. - Focus on enabling digital states, transforming work methods, and enhancing customer service. - Emphasizes a start-up mindset, modern methods, and a blend of...

  • Product Design Lead

    5 days ago

    Sydney, Australia Digitalent Full time

    **Country**: Australia **Location**: Sydney **Contract**: Permanent **Product Design Lead** - Overview:_ - Digital transformation partner for established organizations globally. - Focus on enabling digital states, transforming work methods, and enhancing customer service. - Emphasizes a start-up mindset, modern methods, and a blend of strategy, consulting,...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Overview:Are you passionate about solving challenges and delivering solutions for highly technical users? Do concept maps excite you as much as creating beautiful user interfaces?If so, this role might be right for youAs a Lead Product Designer on the Ecosystem team, your main focus will be working on our developer and partner experience, including our...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Overview: We're looking for a Lead Product Designer to join the JSM Design Team, designing solutions that reimagine how internal teams provide help to other teams within their organisation.Your future teamYou'll be a member of an accomplished team of Product and Content Designers, all motivated by the mission to help teams easily set up a service management...

  • Product Design Lead

    2 weeks ago

    Sydney, Australia Pet Circle Full time

    At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that! Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we...

  • Product Design Lead

    2 months ago

    Sydney, Australia Sustaindigital Full time

    They are looking for someone who enjoys being on the tools - a strong designer who loves the craft. You'll need to be comfortable working at pace and have a natural eye for good product design. Your background?.. You'll be a Principal or Lead Designer with a good background in a scale-up environment and, ideally, you'll also have some experience within...

  • Lead Product Designer

    3 weeks ago

    Sydney, Australia hipages Full time

    **About the role**: As a Lead Product Designer, you'll have a growth mindset that fuel our growth. The role covers product design from user research through to delivery but has a strong focus on optimisation and experimentation. You will also help shape our products' future and contribute towards the future vision of how our products exist within the broader...

  • Lead Product Designer

    3 weeks ago

    Sydney, Australia hipages Full time

    **About the role**: As a Lead Product Designer, you'll have a growth mindset that fuel our growth. The role covers product design from user research through to delivery but has a strong focus on optimisation and experimentation. You will also help shape our products' future and contribute towards the future vision of how our products exist within the broader...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Customer Experience | Sydney, Australia | Remote, Remote | Full-TimeAre you passionate about solving challenges and delivering solutions for highly technical users? Do concept maps excite you as much as creating beautiful user interfaces?If so, this role might be right for youAs a Lead Product Designer on the Ecosystem team, your main focus will be working...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Overview:About the team:Jira Core Experience (JCX) is responsible for transforming Jira's fundamentals: the core views, the main tasks, the visual appeal, the product terminology, and more. We're also developing the missing core capabilities to make Jira the tool of choice for every team, not just software teams.As a Lead Product Designer in JCX, your...

  • Lead Product Designer

    3 weeks ago

    Sydney, Australia Optus Full time

    **Lead Product Designer**: **Date**:11-Apr-2023 **Location**: Sydney (Macquarie Park HQ), Australia **Company**:Singtel Group **So, why Optus?** At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all...

  • Lead Product Designer

    3 weeks ago

    Sydney, Australia Optus Full time

    **Lead Product Designer**: **Date**:11-Apr-2023 **Location**: Sydney (Macquarie Park HQ), Australia **Company**:Singtel Group **So, why Optus?** At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all...

  • Product Design Lead

    5 days ago

    Sydney, New South Wales, Australia Digitalent Internal Full time

    Job ID:Country: AustraliaLocation: SydneyContract: PermanentProduct Design Lead Overview:_ Digital transformation partner for established organizations globally. Focus on enabling digital states, transforming work methods, and enhancing customer service. Emphasizes a startup mindset, modern methods, and a blend of strategy, consulting, and customer...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Optus Full time

    Lead Product Designer:Date:11-Apr-2023Location: Sydney (Macquarie Park HQ), AustraliaCompany:Singtel GroupSo, why Optus?At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. We believe in the strength...

  • Product Design Lead

    5 days ago

    Sydney, New South Wales, Australia Digitalent Recruitment Limited Full time

    Country: AustraliaLocation: SydneyContract: PermanentDigital transformation partner for established organizations globally.Focus on enabling digital states, transforming work methods, and enhancing customer service.Emphasizes a start-up mindset, modern methods, and a blend of strategy, consulting, and customer experience with agile...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Canva Full time

    Team***Design***Country***Sydney, AustraliaSchedule***Full-time***On-site/Remote***HybridJoin the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora,你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Canva Full time

    Job Description:Join the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora,你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney. We also...

  • Lead Product Designer

    5 days ago

    Sydney, New South Wales, Australia Canva Full time

    Job Description:Join the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora,你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney. We also...